Arifur Rahman Email & Phone Number

Gungahlin, Act, Au

Australia

• Oversee daily operations of the student accommodation, ensuring facilities are well-maintained and function efficiently.• Accepting and listing properties for lease and conducting inspections• Collecting and remitting rent monies, monitoring tenancy compliance, and addressing rental arrears• Ensure compliance with all safety regulations, university policies, and industry standards. Conduct regular inspections and address any safety issues promptly.• Schedule and supervise maintenance and repair work, liaising with contractors and service providers to ensure timely and high-quality service.• Developing and implementing business plans, budgets, policies, and procedures for UniLodge• Being thoroughly familiar with our management agreements and to manage the property as per the agreements• Establishing and maintaining constructive relationship with key stakeholders, including investors/Owners Corporation/Body Corporate Management company• Managing and exceeding the property’s financial performance as outlined in the “Financial Model/Budget • Taking ownership of problems and ensuring they are seen through to completion• Maximizing financial returns for UniLodge and Investors• Maintaining the property to the highest standards of cleanliness and presentation expected of a professional property management company• Proactively maintaining the building’s fit-out and the standard of its equipment• Contributing to the development of a positive culture within property, enhancing its appeal in the marketplace for future and present residents.• Creating a team environment where collaboration and support are encouraged• Building a high-performing team through effective recruitment, relevant training, and development to ensure team members reach their true potential• Embracing and encouraging staff towards continuous improvement in the workplace

Canberra, Australian Capital Territory, Australia

• Build strong relationships with new and existing clients by providing best serviced office solutions• Anticipate new opportunities to maintain relationship with important clients• Conducting tours for prospective clients to promote company brand and its services• Plan and build sales strategies to achieve monthly targets by collaborating with other managers and key employees in various departments• Manage the revenue performance of Centers through close liaison with sales colleagues, and highly effective customer retention activities, and additional service revenue management• Planning and identify cross selling and grow revenue from existing clients• Plan and organize events to build effective networking with clients, and promote company’s new products and services• Arrange an on-boarding meeting with clients to make them understand the terms and conditions of their agreement• Monitor monthly NPS (Net Promoter Score) given by existing clients to maintain customer loyalty• Acting as point of contact for all internal client requests/queries/complaints/concerns• Process all kinds of sales and operational activities through CRM software• Managing maintenance of the Centre by contacting different vendors and process payments• Ensure the Centre is up to date and set up with correct equipment• Ensure monthly stock-take and order products from vendors according to the requirement in order to provide service to clients when needed• Train and supervise community teams so that the Centre operates smoothly•Ensure all community teams are aware of any new update and change of services

Canberra, Australian Capital Territory, Australia

• Greet and assist customers by suggesting appropriate products and process transactions• Personally drive sales and deliver exceptional customer service to lead by example, ensuring that the work area achieves and exceeds the budget• Plan and build strategy to accomplish monthly sales target• Provide information and share benefits of David Jones American Express Card sign ups with customers• Handle customer query, complaints and provide speedy resolutions• Provide outstanding customer service that exceeds customer’s expectation satisfaction• Ensure visual merchandising standards across the department are set to the standards required• Review stock levels across the department whilst coordinating stock replenishment processes• Maintain a current and up to date level of product knowledge• Up-sell products if needed to maximize business revenue • Record customer information in to system to promote new products • Monitor products are secured in the store and ensure daily cash handling• Monthly task includes stock audits, stock transfers and maintaining store inventory • Daily store opening and closing and make the store floor welcoming for customers• Co-ordinate and support team members in a high volume sales environment or when needed

Australia

• Supervising and co-ordinating customer service team members in a high volume sales environment• Strategizing and monitoring daily activities of customer service operation• Monitoring and authenticating returns, exchanges, and voids• Train new team members in areas of customer service• Resolving daily issues that arise such as customer complaints and queries through phone or face to face• Experienced in closing the store and carrying out shifts till end• Performing additional duties where needed

Germany

Research Topic- Operational Management Methods of HVDC Lines in the German Transmission System• Modeling of HVDC lines in meshed AC networks• Analysis of the load flow into the model using iterative methods• Loss calculation of AC grid, DC links, rectifier, and inverter• Minimization of losses in both AC and DC by the non-linear optimization algorithm• Implementation of the method in MATLAB

Bangladesh

• Implementation of optical fiber to for Internet Service Provider, International Internet Gateway, Telecom, and Cable TV Operators • Making work plans for new connectivity by assigning optical cores • Technical survey for BTS (Base Transceiver Station) to BTS fiber connection for telecom operators• Making as-built drawing through AutoCAD• Coordinating project management activities, resources, equipment, and information• Link KPI (Key Performance Indicator) test and link maintenance• Assigning tasks to internal teams and assist with schedule management• Weekly/Monthly report on new connectivity and maintenance work• Coordinating interdepartmental issues with foreign departments and organizations/Vendors.

Bangladesh

• CCTV, DVR, and Fingerprint Access Control installation in financial organizations • Diagnose and troubleshoot technical issues• Assisting customers for operating devices after installation• Handling internal and external emails

Diploma Of Leadership & Management, Business, Management, Marketing, And Related Support Services

Master Of Science - Ms, Electrical Engineering And Information Technology

• Project: Aging effects for PEM (Proton Exchange Membrane) Electrolyzers • Elective courses: Power network planning and operation.

Bachelor Of Science (B.Sc.), Electrical And Electronic Engineering

• Bachelor project: High-Efficiency Solar Power Home System Using Light Intensity Modulation • Elective courses: Power System Analysis.