• Managing, Scaling, Capacity management for windows and Vmware for Saas environment of BMC Clients. • New Data center implementation with end to end responsibility and time line adherence. • AD, Group policy, DNS management.• Blade Logic and Capacity optimization Deployed.• Exploring automation possibilities for routine jobs.• Template creation to Build the windows images.• Coordination with DB, Network, Security team to resolve the issue.• RCA preparation for Outages call.• Problem management to reduce the call volumes. Indentifying solution for reoccurred issues and fixing them permanently • Ticketing queue management and addressing escalations.• Conducting skill up gradation and mentoring of Junior resources.• Continuous efforts on Infra standardization, Keen eye on capacity and scaling, Lean management to reduce infra resource and cost.

• Administration and Managing Windows servers of Air-Canada.• Administration and Managing ESX servers, Virtual center servers. • DR testing of mission Critical Application of Air Canada. Worked as a focal and coordinated with Vendor support, DBA, Customer to Successfully execute the task.• Implemented IBM Director for Server Hardware health monitoring which helped to capture Hardware faults in time and prevented Disaster situation of server, application.• Managing end to end responsibility of security deviation of Server environment, advising customer for security patching, Antivirus deviation. Maintained Compliance green chip throughout my tenure.

• Tier2 Support for Microsoft MSN servers. Handling Incident and problem management for MSN Environment.• Trouble shooting Microsoft Monitoring & reporting tools tools like MOM 2005, TMF, VIP net, Web runners.• Performing core system admin activities to ensure the maximum up time for application availability. Managing the server patching, Antivirus related issue, new deployment of servers using Symantec Ghost casting server. Validation of Server’s security.

Worked on Exchange server.Email spam and filtering control through Antigen, Barracuda, IRON port.Disaster recovery Documentation.CMDB, Infra Impact Document regarding network, server, application failure.