Arif Chan Email & Phone Number

Mumbai, Maharashtra, India

Lead a team of over 5 UI/UX designers to ensure seamless integration of design elements and stay updated with market trends to improve the customer stickiness by 25%.Improved and added over 100k+ plus items with a team of 40 to ensure the product offerings are aligned with customer needs. Create and handle long lasting relationships with more than 3200 clientele to nurture customer satisfaction enabling retention. Implemented strategies to optimize lead generation by 35% driving an increase in revenue growth.Adapt each and everyone in the team to align with Speedyy’s Objectives to increase and drive motivation leading to an increase in efficiency by 33%.

Bengaluru, Karnataka

- Analyse market trends, competitor strategies and customer preferences to identify restaurants suitable for Swiggy platform.- Develop strong lead generation strategies : Build databases, attend industry events, and proactively network to generate leads for new restaurant partnerships.- Negotiate and close deals with potential restaurant partners.- Set sales targets quarterly and monthly and achieve these for each territorial categories.- Track key metrics like lead conversion rates, restaurant acquisition costs, and customer acquisition costs to identify areas for improvement.- Generate reports on sales performance, market trends, and competitor analysis for senior management and stakeholders.- Collaborate with teams like marketing, operations, and logistics to ensure smooth restaurant integration and optimization and maintain strong relationship.

Bengaluru Area, India

- Train restaurant personnel on how to use the Swiggy platform effectively,address common queries and optimise their operations for online food delivery.- Address their queries,concerns and feedback promptly and effectively.- Foster trust and collaboration by regularly communicating,providing updates and actively listening to their needs. - Proactively identify and address any operational challenges faced by restaurants, including order delays,pricing discrepancies or app related issues. - Analyse restaurant performance metrics like order volume, customer satisfaction and delivery times. - Provide feedback and recommendations to help restaurants improve their performance.

Bengaluru Area, India

- Organising restaurants and items in top relevant categories and sub categories for each category on app and website. - Ensuring consistency and accuracy of the product information across the website and app.- Managing product attributes like cuisine type, dietary options,delivery time and promotions for all categories. - Identifying and correcting errors in product information,ensuring high data quality for smooth user experience.- Writing compelling and informative descriptions for restaurants and items,keeping user needs in mind.

Bachelor'S Degree, Bachelor In Management Studies, International Business

Education record

Education record