:- Supporting the branch manager and running the branch in his absence.:- Focusing on revenue generation, customer service, productivity, AML, and compliance.:- Processing of Inwards and Outwards transactions through DD, XTT, SWIFT transfer, XM and WU etc.:- Liaison directly with service delivery, and back-office team for smooth function.:- WPS registration for corporate clients for Smart-Pay salary disbursal.:- Conducting an internal audit of assets and security items of… Show more :- Supporting the branch manager and running the branch in his absence.:- Focusing on revenue generation, customer service, productivity, AML, and compliance.:- Processing of Inwards and Outwards transactions through DD, XTT, SWIFT transfer, XM and WU etc.:- Liaison directly with service delivery, and back-office team for smooth function.:- WPS registration for corporate clients for Smart-Pay salary disbursal.:- Conducting an internal audit of assets and security items of the branch.:- Custodian of cash vaults and forecasting cash requirements of branch limits.:- Organizing and leading cluster initiatives to improve branch-level productivity.:- Overseeing the daily workflow of 8 employees and evaluating performance.:- Loading cash to the ATM and reconciling end of the day.:- Verifying, allocating, and posting journal entries to the BO system.:- Always keeping eyes on competitors’ rates.:- Vigilant on AML and compliance and reporting suspected cases to the concerned department. Show less

> Passionate to deliver excellent customer service in a friendly manner.> Acceptance of cash/cheque/bill payments/Kiosk transactions.> Dealing with foreign currency sale and purchase.> Cross-selling of allied products (such as Gocash card, National bond, and Ezeetop).> Calling HNI customers for updating remittance and FX rates.> Initiator of opening bank account for NRE (e.g. Bangladesh, India, Pakistan and Philippine.)

> Generated and submitted price quotations of goods and services.> Follow up on the quotations and inquiries by Email/phone/Whats App etc.> Handled and maintained invoices, delivery notes and LPOs.> Copy, scan, and record-keeping of digital and physical documents.

> Managed and monitored team to achieve customer satisfaction.> Monitored stock levels of product units.> Prepared sales, revenue and expenditure reports.> Studied the market to uncover potential areas for business.> Promoted organization locally by liaising with local entities.