Arif K Email & Phone Number

Alpharetta, Georgia, United States

Overseeing a distinct business sector comprising full-time positions alongside three Business Development Managers. Maintaining regular communication with the BDs regarding new positions, follow-ups, candidate feedback, and client updates. Managing the entire recruitment lifecycle for high-end or specialized requirements across various clients.Deeply understanding client requirements and guiding the team accordingly.Collaborating with recruiters to ensure alignment with client needs, negotiating rates or salaries, and facilitating onboarding per client specifications. Reviewing, evaluating, and presenting candidate profiles in accordance with client criteria. Conducting screenings, verifying references, negotiating salaries and relocation terms, coordinating client interviews, and partnering with Business Development Managers to finalize placements.Ensuring timely candidate follow-up and providing regular status updates.

Alpharetta, Georgia, United States

Handled a team of 4-5 recruiters along with the client account.Accountable for managing the requirements of the clients and generation of revenue as per expectations.Mapping the client’s needs and getting the best out of available opportunitiesBalancing the workload as per the available resources and getting the job doneResponsible for the productivity of the Team Members and their growth in the organization Coordination with other departments to complete the recruitment cycle.Responsible for maintaining Individual and team databases.Proactively recruit and maintain relationships with highly sought-after candidates for client marketing.Responsible for the team’s success in delivering pre-defined targets.Worked closely with Sales / Account Manager to anticipate requirements & identify potential resource pool.Responsible for driving the teams to achieve their targets along with his/her own targets.Able to multi-task and work within tight deadlines Demonstrated the ability to quickly evaluate and prioritize tasks to be proactive & self-driven.

Alpharetta, Georgia, United States

Handled a team of 2 freshers, responsible for mentoring them to make them successful recruiters.Performed full-cycle recruiting which includes: Sourcing, screening, interviewing, matching, coordinated client-candidate phone screens and interviews, reference checking, follow-up retention, and quality control activities.Researched and recommended new sources for active and passive candidate recruiting by partnering with Professional Ethic Organizations, Diversity Groups, referrals, ATS, and LinkedIn. Continually updated and presented metrics and data reports that measured time-to-fill, recruitment sources and diversity statistics. Successfully achieved 90% of targeted goals.Composed and posted job orders through the Internet and other non-traditional media. Negotiated salary requirements and contract rates between clients and candidates.Worked with the hiring process in a high-volume and time-sensitive environment from initial interview to placement.Maintained applicant tracking system for both passive and non-passive job-seeking Engineering and IT professionals.

Alpharetta Ga

Performed full-cycle recruiting which includes: Sourcing, screening, interviewing, matching, coordinated client-candidate phone screens and interviews, reference checking, follow-up retention, and quality control activities.Researched and recommended new sources for active and passive candidate recruiting by partnering with Professional Ethic Organizations, Diversity Groups, referrals, ATS, and LinkedIn. Continually updated and presented metrics and data reports that measured time-to-fill, recruitment sources and diversity statistics. Successfully achieved 90% of targeted goals.Composed and posted job orders through the Internet and other non-traditional media. Negotiated salary requirements and contract rates between clients and candidates.Worked with the hiring process in a high-volume and time-sensitive environment from initial interview to placement.Maintained a very strong relationship with the client by proving consistently and meeting / exceeding their expectation.Delivered high-quality Resources at a competitive cost.Experienced recruiting for exempt and non -exempt roles which include an entry-level, individual contributor, and senior roles.Maintained applicant tracking system of both passive and non-passive job-seeking Engineering and IT professionals.

Princeton Nj

Promoted to Subject Matter Expert (Assistant Lead) role.Managed a dedicated client account, covering full recruitment lifecycle.Led a team of 2 to 3 recruiters directly.Executed end-to-end recruitment for healthcare and life sciences sectors.Determined recruitment needs by aligning with organizational goals.Collaborated with clients for requirement discussions.Sourced and recruited US Citizens, Green Card holders, and EAD holders.Focused on long-term contract-to-hire roles.Engaged in Sourcing, Screening, and Candidate Submissions.Ensured premium placements to meet client expectations.Handled interview preparations, scheduling, feedback, and offers.Conducted sourcing and screening across diverse roles.Facilitated communication between hiring managers and candidates for interview coordination.Industries: Pharmaceuticals, Medical Devices Manufacturing, Production.

Princeton Nj

Performed full life cycle of recruitment for clients within the, healthcare and life sciences industries like pharmaceuticals, medical devices manufacturing and production industries.Established recruiting requirements by studying organization plans and objective: meeting with clients to discuss needs.Source and recruit USA Citizen candidates & Green card holders for long term contracts to hire employment opportunities at our citizen.Hands-on with Sourcing, Screening & Submitting candidates to ensure top talent placements for our clients.Responsible for interview Preparation, Interview Scheduling, Interview Feedback, and offers.Sourced and Screened candidates for a variety of Positions.Acted as a liaison between hiring managers and candidates to Schedule interviews.After one and half year I was promoted as an SME.

Indore, Madhya Pradesh, India

Managed a dedicated postpaid desk throughout my tenure, establishing objectives for the call center’s daily operations. Implemented resource planning strategies to optimize productivity across personnel and technology. Analyzed call center statistics, including sales rates, costs, and customer service metrics. Responsible for recruiting, coaching, and training staff to uphold high customer service standards for my assigned desk.Oversaw and enhanced ordering, telephone handling, and other procedures. Assessed performance using key metrics such as accuracy and call-waiting time. Prepared reports for various departments and upper management.

Indore

Worked as a Unit Manager.Developed objectives for the call center’s day-to-day activities.Conducted effective resource planning to maximize the productivity of resources (people, technology etc.)Collected and analyze call-center statistics (sales rates, costs, customer service metrics etc.)Responsible for hiring, coaching, and providing training to personnel to maintain high customer service standards for my assigned dedicated desk.Monitored and improved ordering, telephone handling and other procedures.Evaluated performance with key metrics (accuracy, call-waiting time etc.)Prepared reports for different departments or upper management.

Indore, Madhya Pradesh, India

Worked as a Quality Assurance analyst for the telecom sector.Participated in design of call monitoring formats and quality standards.Performed call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team andindividual level.Performed monitors of customer care email responses.Participated in customer and client listening programs to identify customer needs and expectations.Provided actionable data to various internal support groups as needed.Coordinated and facilitates call calibration sessions for call center staff.Provided feedback to call center team leaders and managers.Prepared and analyzes internal and external quality reports for management staff review.Performed other duties as assigned.

Indore, Madhya Pradesh, India

Worked as a call center agent for the telecom sector.Answered incoming calls and respond to customer’s emails.Responsible for upselling products and place customer orders in the computer system.Identify and escalate issues to supervisors.Provided product and service information to customers.Researched required information using available resources.Responsible for Research, identify and resolve customer complaints using applicable software.Processed requests and complaints in the systems.Responsible for routing the calls to appropriate resources.Documented all call information according to standard operating procedures.Recognized, document, and alert the management team of trends in customer calls.Follow up customer calls where necessary.Complete call logs and reportsOther duties as assigned.Promoted as a quality assurance analyst in 18 months.

B.Com, Commerce

Higher Secondary School, Business/Commerce, General, A+

High School Diploma