Responsible for campus wide voice, data and video communications, network infrastructure, cloud infrastructure, data center operations, and security.Key Accomplishments• Planned and implemented campus wide backup and storage strategy. • Planned and implemented Cisco Prime Infrastructure for enterprise wide monitoring of both wired and wireless networks, lifecycle management, troubleshooting and planning. • Implemented Cisco’s electronic door access system for the entire campus.• Planned and implemented Shibboleth for federated identity as well as single-sign-on solution for the campus.• Planned and implemented MS SharePoint environment for content/document management and collaboration.• Planned Forefront Identity Management system, implementation is in progress with a projected end date of August 2014.• Migrated employees from MS Exchange 2003 to Office 365 messaging, web conferencing and productivity system.• Migrated analog phone system to Voice over IP (VoIP) system.• Planned and implemented public and guest wireless infrastructure.

Supervised and directed all IT Operations related activities for the University: Planning, execution, technology solution acquisition, implementation, and security management, Responsible for managing university wide data/voice networks infrastructure, data center operations and client services to support the University’s academic and business mission.Key Accomplishments• Successfully centralized the distributed IT operations, including client service, voice & data infrastructure and data center thus reducing cost and improving customer service.• Hiring and managing a geographically dispersed staff of differing cultures and weaving them in teams.• Developed and implemented internal and external policies, procedures, controls, plans, standards (hardware and software) and service level agreements for information technologies from ground up.• Successfully implemented Help Desk operations as an outsourced model providing Antioch community with 24/7 support services. • Developed and implemented service level agreement, enterprise level policies, procedures and standards.• Re-designed and upgraded the existing wireless and wired infrastructure, replacing non-standard equipment, standardizing on configurations to ensure security and reliability.• Consolidated technology platform by creating a single instance of Active Directory domain, Email and Collaboration system, wired infrastructure.• Planned and implemented backup and storage strategy for the central servers and applications.• Developed standards in all areas of IT Operations emphasizing the global infrastructure.• Implemented Sun’s Identity Management System to manage user identity, and to reduce administrative cost, security risk and to increase productivity.• Planned and implemented Google Apps as an email and collaboration system and Google Postini, email archiving system, for the university.

Supervised and directed all IT related activities and operations for the College: Planning, budgeting, technology solution acquisition, implementation, integration and vendor negotiations.Key Accomplishments• Developed and implemented internal and external policies, procedures, controls, plans, standards (hardware and software) and service level agreements for information technologies from ground up.• Developed and implemented the information storage solution for maintaining and securing all College related institutional and research data, which resided on individual workstations.• Streamlined the overall strategy of technology acquisition, integration and deployment. Established and implemented a 5 year life-cycle plan for smart classrooms, three year plan for all computer labs, faculty and staff machines.• Established Helpdesk for the College users making use of the existing incident tracking software. Compiled and reviewed different reports with staff and administration to establish best practices, policies, procedures and trend analysis.• Consolidated departmental servers, with savings of personnel time and cost, and improving the overall data and network security.

Supervised and directed all IT related activities and operations campus-wide. Reporting areas include: Academic Computing, Infrastructure, Data Center, Support Center, and Student Computing.Key Accomplishment• Redesigned and upgraded the campus wide cable plant.• Planned and implemented Digital Printing on campus, digital networked printers, and Pay-per-Print systems in computer labs, computer classrooms and library, cutting the cost of printing by 50%.• Migrated from Netware Pegasus E-Mail system to MS Exchange messaging system.• Planned and implemented an enterprise level automated backup system.• Worked with IU Bloomington (main campus) and seven other regional campuses in creating a single Domain for IU. • Planned and implemented wireless technology on campus.• Redesigned the directory services by moving from Netware 3.x to MS Windows NT environment, replaced static IP scheme with DHCP to render a firm and efficient infrastructure.

• Reviewed, evaluated and recommended the acquisition of new technologies including computer hardware, software, networking and multimedia.• Recruited, developed and provided leadership to the technical computing professionals.

• Coordinated and worked with the administrative and academic departments for smooth integration of technology in the classrooms.• Represented the university on technology-related committees, both internal and external, and coordinate local operations with other university campuses and businesses• Assessed, selected, installed, and maintained LAN/WAN hardware (routers/switches), software and Ethernet wiring.