Arif Khan Email and Phone Number

With a seasoned background in software development, I successfully managed teams, exceeded client expectations, and ensured the successful deployment of projects. Serving as the primary client contact, I addressed issues, collaborated on requirements, and oversaw testing and implementation efforts for both internal and client projects. My responsibilities included strategic planning, resource allocation, and maintaining high-quality standards throughout the development lifecycle.

I led requirement gathering sessions, captured business and process flow requirements, and created documentation like BRDs and user stories. With a global perspective gained through international travel, I collaborated on software feature design, facilitated seamless transitions from testing to production, and served as a Product Manager for a financial regulatory tool, overseeing development and managing the backlog.

• Successfully sourced and secured 3 new key accounts within first quarter using consultative and relationship selling methodologies• Owned the sales process from prospecting to close, sales cycle of 1 – 5 months • Account management and business development for Managed IT Services including up-selling and cross-selling of Cloud Hosting, Offsite Backup, SharePoint and Vmware services• Owned on-site meetings with key executives/business owners and prepared work proposals, sales quotations, and implementation schedules

• Supported the account base of 6 sales representatives, 110% of technology sales to quota, by attending sales calls with account managers as the technical product expert• Gathered and documented customer requirements through needs analysis to help optimize sales• Trained 25 sales associates in the area of technology offerings and services• Maintained vendor relationships, implemented demonstrations/training sessions, and attended trade shows

• Liaised between user groups and IT personnel to identify requirements and to generate test data for the integrated ERP ConnectShip solution (shipping software)• Created user documentation on MS Dynamics NAV – Warehouse Operations and successfully documented the current/future state of warehouse processes• Created RFI, system matrix, and cost/benefit documents for evaluation of new systems• Facilitated and provided end-user training to launch new projects

• Provided technical support to 300+ internal end-users and manage the support request tickets in the SysAid Help Desk system• Configured and installed PC’s using pre-built software images, and setup hardware, software, and telephone equipment• Performed network administrator tasks using Active Directory Services• Maintained and verified inventory records of supplies and computer equipment

• Documented internal control features of all College systems – over 100 systems• Constructed data collection templates for College-Wide Risk Management process• Interacted with College departments to indentify/analyze risks within processes• Researched and constructed risk-management questionnaires/College procedures• Assisted with development of College-Wide Risk assessment documents

• Worked with key stakeholders to determine requirements and establish project plans• Developed workflows and documented processes in MS Visio• Developed sample prototypes in MS Access and MS SharePoint• Designed and built an internal system in MS Access to manage client associates• Conducted research projects and performed competitive analysis and intelligence

• Monitored/maintained the database for the Retail Inventory Management System• Interacted with customers/suppliers to verify information and correct inaccuracies• Identified order maintenance problems and follow-up to resolve issues

• Configured and installed PC’s using pre-built software images – Symantec Ghost• Changed, repaired, and installed hardware components and software programs• Maintained and verified inventory records of supplies and computer equipment