Provided accurate repair estimates and timelines, ensuring transparency with customers andmanaging their expectations.Diagnosed car issues using diagnostic tools, coordinating with technicians for timely repairs.Managed service work orders and coordinated repair schedules with service technicians tooptimize workflow.Handled customer concerns, explaining repair details and maintaining high satisfaction levels.Assisted in Kaizen implementation to improve service operations and reduce inefficiencies.Prepared invoices, tracking costs and ensuring prompt payment processing for completedrepairs.

Created detailed cost estimations and repair timelines for customer vehicles, ensuring clarity andsatisfaction.Handled customer inquiries, providing regular updates on repair status and timelines.Prepared work orders, coordinating with technicians to ensure timely and efficient vehicle servicing.Assisted in diagnosing vehicle issues, leveraging technical tools to ensure accurate assessments.Implemented Kaizen principles to streamline processes and reduce service delays.Ensured accurate preparation and processing of invoices for completed repair services.