Business Analyst Assistant Manager
Current1. Business performance monitoring. Tracking and monitoring profitability and productivity.2. Create report dashboards by analyzing data from different sources and present them to management team.3. Provide feedback and reporting in assessing gaps and focusing on root cause, analytics, and opportunities for improvement.4. Provide insights, suggest recommendation to operational strategies to improve sales and profitability.5. Contribute to the design and implementation of continuous improvement, instill operational disciplines and follow up the corrective actions identified.6. As a hub between operational and technical teams.7. Actively involve in change management and process development.8. Performed Cohort Analysis to assess customer retention patterns, identify churn rates, and guide strategies for customer engagement and loyalty.9. Implemented and optimized RFM Segmentation Analysis to categorize customers based on their behavior, providing targeted insights and actionable strategies to improve sales performance and customer satisfaction.