• Responsible for overseeing and maintaining databases (MySQL, PostgreSQL) of web applications that are live and running on both internal projects and with partners.• Providing solutions to the operational team to ensure the smooth maintenance of data.• Executing data record retrieval and uploads to the database as per requests and requirements.• Keeping up-to-date with job knowledge by learning development tools.• Actively participating in sharing knowledge of work tools to enhance job efficiency.• Safeguarding operations by maintaining the confidentiality of information, gathering, analyzing, and summarizing development and service-related issues.• Enhancing operations by conducting system analysis, recommending policy and procedure changes.

• Collaborating with the Person In Charge (PIC) of Kalbe event as the admin PIC.• Managing daily and monthly income reports for 80 Sales Promotion Girls (SPGs), transforming raw data into actionable insights.• Planning internal and external PIC meetings with 80 national SPGs for Kalbe product events.

• Responsible for diagnosing and resolving hardware and software issues, as well user problems.• Providing technical support and assisting the entire team to ensure efficient business processes.• Configuring and managing daily data backup, restore, and retrieval procedures.• Serving as the first point of contact for all technical issues and technical inquiries.• Responsible for network services, installations, and maintenance.• Managing changes to the MySQL database system on the company's web application.• Communicating with third-party technical specialists.• Assisting in training new staff, creating documentation, and managing tasks.

• Providing technical support through web and email, and resolving issues for 500 exam participants.• Data input and assisting the team in monitoring professional certification exams.• Collaborating with the question development team in determining the exam scenarios for professional certification.