Develop and execute the company’s business strategies in order to attain goals.Prepare and implement comprehensive business plans.Build long term, trusting relationships with shareholders, business partners and authorities.Oversee the company’s financial performance, investments and other business ventures.Supervise the work of executives providing guidance and motivation to drive maximum performance.Ensure a positive work environment.Reward performance, prevent issues and resolve problems.Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.Develop and enhance company culture.

Recruiting and training personnel and allocate responsibilities and office space.Plan and coordinate administrative procedures and devise ways to streamline processes.Assess staff performance and provide coaching and guidance to ensure maximum efficiency.Ensure operations adhere to policies and regulations.Keep abreast with all organizational changes and business developments.Develop and implement HR strategies and initiatives aligned with the overall business strategy.Manage the recruitment and selection process.Support current and future business needs through the development, engagement, motivation and preservation capital.Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.Oversee and manage a performance appraisal system that drives high performance.Assess training needs to apply and monitor training programms.Report to management and provide decision support through HR metrics.Ensure legal compliance throughout human resource management.Maintain all employee files, update required HR paperwork and data systems.Oversee payroll administration.

Seek out the best personnel to hire.Conduct Training in interpersonal skills.Monitor workforce to handle workflow.Develop and monitor overall HR strategies.Maintain all employee files; update requiredsystems.Oversee payroll administration. Develop and enhance company culture.Reviewing the performance of staff, identifying training needs andplanning training sessions.Ensure a positive work environment.Assess staff performance and provide coaching and guidance toensure maximum efficiency.Provide solutions to problematic issues.Develop and implement HR strategies.

• Sales target achievement personal as well as of Business Center.• Handling of Mobile Financial Services (MFS) related concerns and queries.• Handling of CHURN related cases and supporting help desk team.• New products promotion and extending support to value added services (VAS) team by identifying potential customers and target segment for upselling.• Escalating issues and concerns to Network Complaint Unit (NCU) regarding voice and data connectivity.• Providing support to sales team by giving them sales lead and routing corporate accounts.• Training franchises staff for customer handling skills, product knowledge and sales techniques. • Providing feedback to Standardization and Quality Assurance Teams for redesigning SOP’s where required for better customer facilitation. • Sharing Business Center performance report with management.