Arifa Alam Email & Phone Number

Dubai, United Arab Emirates

Murree, Punjab, Pakistan

•Effectively manages the front desk operations of a prestigious luxury hotel in tourists hub, ensuring smooth check-in and check-out processes for guests.• Handles guest inquiries, complaints, and requests with professionalism and courtesy, resolving issues promptly to enhance guest satisfaction.• Maintains accurate records of room availability, reservations, and financial transactions using hotel management software.• Collaborates with housekeeping and maintenance teams to ensure rooms areready for guest arrivals and addresses any cleanliness concerns promptly.• Trains and supervises front desk staff, ensuring they provide top-notch serviceand adhere to hotel policies and procedures.• Monitors and manages room rates and occupancy levels to maximize revenuewhile offering competitive pricing.•Assists in the planning and execution of special events, conferences, and groupbookings, ensuring all arrangements meet guest expectations.• Conducts regular audits of guest accounts to identify discrepancies and resolve billing issues.

Al Wakrah, Qatar

The Living Adventure Residences Managed by Accor • Managing day-to-day operations of the reception.• Allocate guest rooms based on reservations and room availability, ensuring an efficient room assignment process.• Responsible for individual/group check-in and checkouts.• Blocking and de-blocking of rooms. • Coordination with the housekeeping andcatering to special requests.• Assist guest with luggage storage and rooming guest as requested.• Record keeping i.e., lost, and found, outsourced staff attendance, logbook, operations checklist.• Room checking i.e., Preparing glitch report in PMS(Hotelogix).• Attending to guests during their stay in an attentive, courteous, and positive manner as per operating SOP.• Answer incoming calls and emails, providing information, taking messages, and directing inquiries to the appropriate departments.

Murree, Punjab, Pakistan

• Warmly greet and welcome guests upon arrival, ensuring an extraordinary first impression.• Build strong relationships with guests, understanding their preferences and needs to provide tailor-made experiences.• Catering to CIP, VIP guest and other dignities and Coordination with delegation groups.• Scanning of guest profile prearrival i.e., for special needs, celebrations, room allocation and upgradation.• Record customer complaints and service recovery.• Meaningfully contribute to incremental revenue by selling and upselling.• Keeping track of all online reviews to analyze guest’s feedback.• Solicit and record guest feedback, sharing insights with relevant departments for continuous improvement.• Email handling keeping records on daily basis and forward all important emails to the Duty mangers on duty to deal group checking.• Coordinate and organize special events, celebrations, or surprises to enhance the guest experience.•Offer expert guidance on local attractions, restaurants, and activities, arranging reservations and transportation as needed.• Implement a guest recognition program to acknowledge and reward loyal patrons.

• Assisting and supervising guest relations team members such as receptionists, concierge, housekeepers, bellboys and other wait staff welcoming guests as they arrive and making them feel more at home.• Ensuring rooms preparation before guest's arrival and coordinating with housekeeping to get them ready on time for smooth operation.• Coordinating with the front desk to ensure timely check-ins and check-outs.• Coordinating with concierge desk to ensure luggage storage and collection.• Informing guests about hotel amenities such as fruit garden, internet, traditional land local music, breakfast and dining options.• Handling complaints and ensuring follow-ups to bring things back on track.• Taking care of guest with special needs such as disabled, elderly, children, and VIPs.• Recommending off-site amenities like tourist attractions, dining, and shopping establishments.• To analyze guest feedback from hotel guestbook and online reviews Improve guest experience.

Master Of Arts, English Linguistic And Literature

Ssc

Hssc, Economics, Social Studies, English Language