Quality Assurance Analyst
CurrentProject/client FWD TAKAFUL MALAYSIA o Executed case and policy protocols across diverse systems and platforms, ensuring effective implementation and adherence to established guidelines by Device Application and Web Product.o Conducted comprehensive testing across various environments UAT, SIT, PPD to ensure consistent performance and compatibility of applications using SMART and CUBE applications.o Identified, prioritized, and escalated high-risk policies and cases for further… Show more Project/client FWD TAKAFUL MALAYSIA o Executed case and policy protocols across diverse systems and platforms, ensuring effective implementation and adherence to established guidelines by Device Application and Web Product.o Conducted comprehensive testing across various environments UAT, SIT, PPD to ensure consistent performance and compatibility of applications using SMART and CUBE applications.o Identified, prioritized, and escalated high-risk policies and cases for further analysis using OWB & FISERV Software, reducing potential system issues.o Performed diverse testing to validate functionality and compliance of policies (POST NB), ensuring they meet all required specifications by LifeAsia software system.o Conducted end-to-end testing of Customer Portal to ensure seamless functionality and user experience from a customer perspective.o Experience in leading “Change of Address” project due to office relocation to a new place.o Enhanced team collaboration and project management by setting up Jira dashboards, creating projects, and implementing custom filters for better task tracking and communication.o Worked onsite at the client office (FWD Takaful Malaysia), providing direct support and ensuring seamless communication between the development and client teams. Show less
