- Responded to 60,000+ E-mails/Chat Tickets on Intercom and solved user queries in the course of the last 14 months.- Generated 1500+ JIRA Tickets and solved user queries in the course of the last 14 months.- Explained new features of the Moj and Mo Lite+ app in the team stand ups/Zoom meet every week.- Responded to Moj Lite+ app's user queries single handedly for almost 8 months and solved user queries.- As a Customer Support member, I take pride in delivering prompt and effective assistance to our valued customers. My role revolves around addressing inquiries, resolving issues, and ensuring customer satisfaction remains a top priority. Through clear communication across channels like phone, email, and live chat, I contribute to building trust and creating positive experiences for our customers. My commitment to excellence reflects positively on our company's dedication to customer service.- In my role as a Customer Satisfaction member, my focus is on ensuring our customers' contentment and positive experiences. I am dedicated to addressing inquiries, resolving issues, and going the extra mile to guarantee customer satisfaction. Through effective communication across various channels, including phone, email, and live chat, I actively contribute to building trust and fostering strong relationships with our customers. My commitment lies in continuously enhancing their overall satisfaction with our products and services.- As an Issue Escalations specialist, my responsibility is to address and resolve escalated concerns from customers. I specialize in navigating complex issues, ensuring they are elevated to the appropriate levels for swift resolution. Through effective communication and collaboration with various teams, I aim to provide satisfactory resolutions and maintain positive customer relationships. My role involves managing challenging situations and ensuring that each escalated issue is addressed with the utmost attention and care.

- Responded to 100,000+ E-mails and solved user queries in the course of the last two years.- Responded to 50,000+ Google Play Reviews and solved user queries in the course of the last two years.- Lead push marketing for YourQuote Publishing to generate revenue of 50-60 lakhs and 7000 authors published.- Brought down the customer response time from 24 hours to one hour.- Complete Trust and Safety Operations of the app including Customer Support, Customer Experience, Customer Satisfaction, Customer Service, Customer Responses.- As a one-person army for email support, I single-handedly managed and excel in addressing customer inquiries and resolving issues through the email channel. My role involved prompt and effective communication, ensuring timely responses and satisfactory resolutions. With a keen focus on customer satisfaction, I navigated through diverse queries independently, demonstrating versatility and commitment to delivering excellent email support experiences.- In my role as a Community Manager, I take pride in fostering a vibrant and engaged community around our brand. I facilitate meaningful interactions, address inquiries, and ensure a positive online environment. Through active engagement on various platforms, I build relationships, gather feedback, and contribute to the growth of a supportive community. My goal is to create a space where members feel valued and connected, enhancing the overall brand experience within the community.

- Coordinating with the client to ensure timely delivery of their vehicles.- Receiving orders from clients and managing warehouse stock according to their specifications.- Conducting monthly stock checks to ensure product availability aligns with client needs.- Managing customer responses, satisfaction, service, experience, and support for the company.

- Informing the arrival of excess baggage of passengers through verbal and digital communications.- Checking the documents of the excess baggage and helping the passenger at the time of clearance of their baggage.- Informing the Customs official regarding the baggage of the passenger and providing the gate pass for the delivery after custom clearance.

Personality Development, Hardware and Networking, Technical Trainer