Arif Alvi Email & Phone Number

Ujhani, Up, In

New Delhi, Delhi, India

New Delhi, Delhi, India

- Responded to 60,000+ E-mails/Chat Tickets on Intercom and solved user queries in the course of the last 14 months.- Generated 1500+ JIRA Tickets and solved user queries in the course of the last 14 months.- Explained new features of the Moj and Mo Lite+ app in the team stand ups/Zoom meet every week.- Responded to Moj Lite+ app's user queries single handedly for almost 8 months and solved user queries.- As a Customer Support member, I take pride in delivering prompt and effective assistance to our valued customers. My role revolves around addressing inquiries, resolving issues, and ensuring customer satisfaction remains a top priority. Through clear communication across channels like phone, email, and live chat, I contribute to building trust and creating positive experiences for our customers. My commitment to excellence reflects positively on our company's dedication to customer service.- In my role as a Customer Satisfaction member, my focus is on ensuring our customers' contentment and positive experiences. I am dedicated to addressing inquiries, resolving issues, and going the extra mile to guarantee customer satisfaction. Through effective communication across various channels, including phone, email, and live chat, I actively contribute to building trust and fostering strong relationships with our customers. My commitment lies in continuously enhancing their overall satisfaction with our products and services.- As an Issue Escalations specialist, my responsibility is to address and resolve escalated concerns from customers. I specialize in navigating complex issues, ensuring they are elevated to the appropriate levels for swift resolution. Through effective communication and collaboration with various teams, I aim to provide satisfactory resolutions and maintain positive customer relationships. My role involves managing challenging situations and ensuring that each escalated issue is addressed with the utmost attention and care.

New Delhi

- Responded to 100,000+ E-mails and solved user queries in the course of the last two years.- Responded to 50,000+ Google Play Reviews and solved user queries in the course of the last two years.- Lead push marketing for YourQuote Publishing to generate revenue of 50-60 lakhs and 7000 authors published.- Brought down the customer response time from 24 hours to one hour.- Complete Trust and Safety Operations of the app including Customer Support, Customer Experience, Customer Satisfaction, Customer Service, Customer Responses.- As a one-person army for email support, I single-handedly managed and excel in addressing customer inquiries and resolving issues through the email channel. My role involved prompt and effective communication, ensuring timely responses and satisfactory resolutions. With a keen focus on customer satisfaction, I navigated through diverse queries independently, demonstrating versatility and commitment to delivering excellent email support experiences.- In my role as a Community Manager, I take pride in fostering a vibrant and engaged community around our brand. I facilitate meaningful interactions, address inquiries, and ensure a positive online environment. Through active engagement on various platforms, I build relationships, gather feedback, and contribute to the growth of a supportive community. My goal is to create a space where members feel valued and connected, enhancing the overall brand experience within the community.

Ghaziabad, Uttar Pradesh, India

- Coordinating with the client to ensure timely delivery of their vehicles.- Receiving orders from clients and managing warehouse stock according to their specifications.- Conducting monthly stock checks to ensure product availability aligns with client needs.- Managing customer responses, satisfaction, service, experience, and support for the company.

New Delhi, Delhi, India

- Informing the arrival of excess baggage of passengers through verbal and digital communications.- Checking the documents of the excess baggage and helping the passenger at the time of clearance of their baggage.- Informing the Customs official regarding the baggage of the passenger and providing the gate pass for the delivery after custom clearance.

Gurugram, Haryana, India

Personality Development, Hardware and Networking, Technical Trainer

B.A, English

Hardware And Networking, A+, N+, Ccna, Mcitp

Intermediate, Science

10Th