Arif Anwar Email & Phone Number

Hyderabad, IN

Bangalore Urban, Karnataka, India

Bain and CompanyWorked on running a process diagnostic for a major healthcare companyAnalyzed the findings and benchmarked it with global standardsProposed process and system changes to bridge the gaps and improve the efficienciesOmkar Power and IT SystemsBuilding the digital GTM strategyBuilding the sales team, hiring, operationalization process, lead.

Bengaluru, Karnataka, India

Played a pivotal role in establishing Solace Homes interior company.As part of the founding team, I contributed to shaping the company’s design philosophy and operational framework.Setup CRM system, managed Social media campaigns, experimented with different lead generation models

Bengaluru, Karnataka, India

To lead the Post Sales Service Experience.Ensure that the customer gets all the services that are promised as part of the subscription plan.Ensure that all customer queries are responded to within the TAT and great CSAT.Help in retention of the customers through timely delivery of services and intervention.Ensure that the team has access to appropriate.

Bengaluru, Karnataka, India

Own the digital health operations processBuilt process for smooth onboarding of providersIntroduced CRM for documentation of support interactions, reporting and analysisSetup escalation matrix and process to handle customer escalations followed by root cause eliminationWork towards continuous improvement of agent and BOT performance along with CSATVoice of.

Bengaluru, Karnataka, India

Created a centralised Support structure.Built a metrics driven support organisation.Built process to handle all tech bugs and features through Jira.Transitioned from Whatsapp based support to Chatbot support.UAT and launch of an internal chat tool, writing requirements for future releases and setting up the process.Optimised the existing support process.

Bengaluru Area, India

Manage all Customer Support TeamsEnsure the customers are given a word-class support experienceEnsure the efficiency is constantly improved through process improvementConstantly work towards improving all support metricsEnable support teams through updation of toolsEnsure support personnels are acknowledged through Rewards and RecognitionEngaging with.

Bengaluru Area, India

Building a robust Doctor Experience teamBuilding processes to ensure compliance and qualityWorking on constant Process Improvement Building IDP for all team levelsEngaging with Leadership on support related issuesWorking with Product, Engineering, Marketing and Sales stakeholdersSetting up teams to manage all levels of escalation

Bangalore

• Manage diffenet processes where Patient experience is involved.
• Ensure customer issues get resolved fast with accuracy and quality.
• Constantly work with product and share customer insights and help improve the product.
• Constantly work on process improvements to reduce operations dependency.
• Ensure skill improvement for direct reportees.
• Ensure all escalations have R.C.A done followed by a fix.

Bangalore

• Own 4K+ customer accounts who use Ray SAAS.
• Ensure Product adoption through timely intervention.
• Manage customer subscription through renewals.
• Manage cost per renewal through process improvements.
• Provide feedback on product improvements.
• Engage with marketing team and manage customer communication.

Bengaluru Area, India

To be the complete owner of the User experience for allotted product(s) and services.To manage all feature requests for the above products as per the standard process, including engaging with customers to offer work arounds, understanding the problem statement and offering statistical & analytical insights to Product team with regards to the products/.

Bangalore

• Ownership: As a Business Support Specialist I have a proven track record in ensuring that all required services for EMEA Commercial/Client/Consumer products launches are accurate and launched in accordance with their.
• Dealing with Complexity: I played a key role in developing solutions to create the complex Domino Tasks required for the successful integration of several strategic M&A’s. Programs included Kace, Compellent & Force 10.
• Relationship Building: A fundament part of my role is to create and develop successful relationships with a cross functional, global extended team. Daily interactions include GOMD, Accounting, Costing & Pricing Teams
• Projects/ Initiatives: I played a key role in a global initiative/Project called: Lob Service Plan Continuous Operations, whereby selected members of the SSR team directly engage with the Global Services Marketing team.
• Training: I played an active and often lead role in training and assisting new hires within the team
• Continuous Improvement: o Worked to update and revise the EMEA process library.o Worked on developing a GSOP checklist with EMEA Accounting teamo Helped develop a macro to auto assign option codes to new skus

Bangalore

• Improving customer experience: As a Technical support specialist I held Key role in providing prompt resolution for customers technical issue and ultimately improving customer experience o Other factions included:o.

Bangalore

Kolkata Area, India

Bachelor’S Degree, English Language And Literature

Isc, Science

Education record