Lead Customer QA at Rockman industries Ltd.responsible for managing and resolving customer quality concerns while driving improvements in product and process quality.primary liaison between customers and internal teams, ensuring timely issue resolution and maintaining high customer satisfaction. Key responsibilities - leading the Customer QA team, conducting root cause analyses, implementing corrective actions, and driving continuous improvement initiatives. Strong leadership, problem-solving skills, and having customer-centric mindset to uphold quality standards and enhance the company’s reputation.