ARA DAMANSARA MEDICAL CENTRE: Executive, Patient Admin, Emergency Department• Oversee operations: managing patient administration during peakand non-peak hours, employing exemplary customer service andexpertise in billing and insurance to ensure smooth operations amidst high foot traffic.• Operations anchor: seamlessly transitioned between admission, corporate (OPD), and discharge counters with solid knowledge• Handled complex cases: able to resolve challenging cases beyondsupervised staff's capabilities.• Resolved backlogs: cleared discharge and corporate (OPD) billingbacklogs, optimizing financial processes• Leadership:• On-call: a go-to-person to address urgent cases even outside regularhours, showcase decisive problem-solving skills

Billing Officer, Business Office Department• Key person for patient registration, admission, and discharge• Ensured accurate cash flow transactions during counter closures• Effectively resolved customer complaints regarding claims andbilling• Fostered collaboration with doctors and other departments for insurance stuffs

Billing Officer (Insurance Team), Business Office Department• Verified and validated charges before processing payments or submissions to insurance companies.• Collaborated closely with cross-functional teams to streamline insurance-related processes; particularly in guaranteed letters• Established as a leader and primary point of reference for teammembers regarding insurance-related matters