Business Support Consultant for FGV Prodata Systems Sdn.BhdTask and Responsibility:- Resolved customer inquiries via Email and Call.- Track, follow-up, and resolve customer's outstanding issues based on the ticketing system- Assist development team to extract data and updating mill's application- Document findings and solutions regarding the issues for future reference- Troubleshoot, Install and update mill's application system and database

Associate Consultant for FGV Prodata Systems Sdn.BhdTask and Responsibility:- Resolved customer inquiries via Email and Call.- Track, follow-up, and resolve customer's outstanding issues based on the ticketing system- Document findings and solutions regarding the issues for future reference- Troubleshoot, Install and update mill's application system and database

Task and responsibility:- Providing 1st level support through Email or Call- Resolve customer issues before the deadline- Resolve customer complaints or problems and create troubleshooting documents for each issue.

Task and responsibility: - Promote item to the customer - Assisting customer in finding the item that they need - Resupply item on the shelf display

Task and responsibility:- Research information related to digital certificate creation and the use of digital signature- Present the finding relate to digital certificates and digital signatures to the supervisor.