My scope covers a wide variety of multi-dimensional “hats” to ensure the day-to-day operations of the business runs smoothly as well as to explore, identify, and integrate new business verticals for the growth and continued sustainability of the organisation.• Business Development, Operational Process Improvement and Workflow Management PlanningProviding detailed strategic reports on potential growth areas and untapped markets. Spearhead the continued development of the organisation’s digital offerings for clients. Also responsible for managing internal operational processes and implementing changes when and where necessary to maintain consistency across the organisation. I participate in various industry-specific networking events to keep up to date and maintain strong partnerships with key stakeholders for potential growth opportunities.• Blended Learning Content Development, SCORM Development, and LMS Management-Utilising Office 365 and both Rise and Articulate 360, I storyboard, develop training materials, and content specific to the Hazardous Substances Regulations that fully adhere to the compliance requirements of the industry whilst providing a highly interactive, engaging, and memorable experience for learners. I also work with clients to develop bespoke company-specific training modules to integrate with either their own existing LMS or rollout with our LMS as required. Our key clients include The Warehouse Group, with thousands of learners from a plethora of different backgrounds going through the eLearning modules we have developed each day.• Information Technology and Digital VAS (Value-added Service) Development-research, design, and implement various projects including but not limited to web development, API and CRM integrations, customer portal development , IT webtools, and external SharePoint tenancy links. This is all so that stakeholders within the industry can simplify and demystify their hazardous substances compliance requirements.

• Target, cultivate and sustain collaboration with new and existing Industry Partners for OPAIC through Client Management for a diverse Client Portfolio focusing on work experience, projects, and among other areas, facilitation of employment.• Provide talent analysis and transferrable skillset matching to groom students to be better prepared for the New Zealand workforce – Specifically within the fields of IT & Business (including assistance with CV, interview and transitioning support)• Develop new strategies to enhance departmental processes, communication channels, and performance management.• Maintain detailed records on students and employers and generate real-time reports on student employment process.• Identify and cultivate areas for innovative business development including, but not limited to, collaborative real-world projects and future sustainability.

As a part of one of the largest Insurance companies in New Zealand, I gained valuable continuous process improvement and stakeholder management experience across international audiences (predominantly New Zealand, India and South East Asia). Key responsibilities are as follows: Customer Journey Management & TransformationAccountable for the customer’s claims journey from start to finish. Achieving high Net Promoter Scores & KPIs. Identifying and implementing process improvement with the Agile methodology. I support the HR Learning & Development team with the creation of staff induction, training, and mentoring packs for offshore South-East Asian & Indian Claims team, bearing in mind cultural diversity and inclusion. I also conduct fortnightly reporting of customer satisfaction and net promoter score ratings.Account ManagementWorking alongside the Business Development teams, I ensure automotive repairers and panel beaters including Novus, Smith & Smith, and others are updated with any and all changes to the claims process. I prepare induction packs for onboarding new B2B suppliers & manage databases to reflect the continuous updates on the ground. Others:1. Handling and management of customer claims from start to finish2. Analysing the "then" current processes in place with international teams to identify areas of improvement.3. Training and mentoring for new hires.4. Identifying and implementing changes for streamlining existing processes/operations

• Solution selling and identifying New Zealand consumer behaviour and perception within the mobile industry.• Supporting the sales team with training & mentoring to achieve daily targets

Working with the Business Development Manager to bring in new business opportunities and engage with potential clients and stakeholders within the industry. I was exposed to strategic marketing and operations improvement processes. Key areas of engagement:Market Research Strategy & Operations Improvement Implementation I conducted feasibility studies and reporting into viable areas of market penetration. Factoring the product lifecycle and trends in the automotive plastic manufacturing industry to propose foreign expansion. I was in charge of company engagement at trade shows and industry gatherings, I created new marketing collateral that is more visually appealing and implemented digital innovation within the company.Others:1. Identifying new areas for business development - Creating feasibility and long-term viability reports.2. Enhancing the digital and industrial presence of the company both locally and internationally by creating a presence at tradeshows and expos3. Connecting with, and maintaining professional relationships with company stakeholders.4. Analysing production efficiency of the various industrial machines and cost-based risk assesment to assist in Tender drafting for the consideration of higher management5. B2B production drafting and collaboration.