Muhammad Ariff Bin Hamzah Email & Phone Number

Petaling Jaya, Selangor, Malaysia

Working at Global Support Services (GSS) to administers 24x7 remotely (portal/e-mail/phone) and also on onsite (customer location) to provide product consultant and support. Working in Global Support and cum as Duty Manager First Level support. The primary areas of responsibility include post-implementation technical support services; installation, trouble-shooting, problem resolution, product delivery and basic maintenance of products and services provided.• Support customer from various Industries and partners (i.e. SAP, Zuora)• Application : MediationZone/Usage Platform Cloud Edition/ Usage Platform Private Edition• Functional / Technology : Billing Mediation, Policy Control, OSS Mediation, Enterprise Data Processing, System/Business Integrator, Intelligent Data Analyzer, BSS Mediation• Language : Java like internal APL (proprietary language)• Platform : UNIX/Linux• Database : Oracle, Derby, Couchbase, PostgreSQL, Apache Cassandra, SAP HANA• Virtualization/Cloud/SaaS/PaaS : AWS (MediationZone-on-Amazon), Docker, Helm, Terraform• Version Control : GIT • Build & Continuous Integration : Jenskin, Artifactory, Gradle• CRM/Helpdesk : Salesforce Cloud• Bug/Fix/Release : Atlassian JIRA, Artifacotry Repository• Others : Atlassian Bitbucket, Confluence, Github, DataDog, VictorOps, Grafana & Kibana (Monitoring)

Kuala Lumpur, Malaysia

Android device testing with WiMAX network and GSM networkWimax device network performance testing, close loop testing & hand over testing with device such as WiMAX USB dongle, WiMAX MiFi, 4G Android Smartphone and 4G Google Chromebook.Using WiMAX CM to analyze and control WiMAX devices, provided by GCTUsing Power tool for battery consumption test provided by FoxconnUsing Android SDK tool for Android troubleshooting and debuggingUsing Wireshark tool to capture and monitor packetMIB browser to test SNMP for each devicesManage test procedure for Ministry of Education (MoE) Chromebook Mobile Lab testing. Consist of 40 unit of Chromebooks, a 4G router, a cache server and a Wifi APAssisting in testing end to end products and services ensuring they're fit for purpose from a non-functional testing perspective, including; Load, Performance, Stress, QA Testing and UAT testing.Following project testing methodologies working alongside Project Managers, Developers, Product Owners and members of the Testing Team

Federal Territory Of Kuala Lumpur, Malaysia

Maintaining company network environment, setup and design network structure and troubleshoot network problemsSetup and configure Windows Server Update Services for Malaysia office.Design new international helpdesk office network, configure Dell switch for VoIP and VLAN.Design and restructured of a new topological diagram for current office.

Petaling Jaya, Selangor, Malaysia

Maintaining company network environment, setup and design network structure and troubleshoot network problemsMBSA mail server (setup Zimbra mail server using CentOS, troubleshoot mail relay problem and spam problem)IBC Solar Teknik Sdn. Bhd. (troubleshoot network problems, installing UTM device, setup file sharing server and maintaining the network environment)Abu Talib Shahrom Firm (MS Exchange mail server maintenance, internet security maintenance, accounting software maintenance, network and system maintenance)Inland Revenue Board Of Malaysia (develop web portal using JSP and MySQL in Windows Server 2003)Document Management System for Minister Office at Prime Minister's Department (develop using JSP and MySQL)YaPIEM Linux based remote CCTV system (maintenance 9 sites around Malaysia)CCTV installation and maintenance for offices, houses, and shops

Bachelor'S Degree Of Computer Science, Networking

Activities and Societies: Head of college facilitators, Bowling team, Computer club.

Pure Science

Activities and Societies: Basketball club, St. John Ambulance vice president.

Pure Science, 5A1