Mohamad Arif Hamdan Email & Phone Number

Singapore, Singapore

Providing technical support and troubleshooting to users site in SPGroup Kallang.• Setup and inventory management of laptops, PCs, printers and other peripheralsequipment.• Attend to video conference issue faced within the board rooms (8 Crestron Rooms).• Regularly maintain/check the system health of the board rooms (8 Crestron Rooms).• Periodically check the wireless projection/Polycom phones/cameras are working.• Provide back-end support for live event broadcast• Other troubleshooting issues for Service Desk, including but not limited to the following:• Support and manage incoming Service Desk calls and walk-in’s users.• Perform Level 1 support for in-house applications and office software e.g. Office 365• Escalate the case to Level 2 support (if the issue cannot be resolved at Level 1)and workwith them to resolve the issue.• Support and manage various types of end point devices, including the hardware andsoftware inventory

Singapore

Providing technical support and troubleshooting to users in school environment• Setup and inventory management of laptops, PCs, printers and other peripheralsequipment.• Manage internal/ external application upgrades.• Manage Google Console management.• Manage iPad Inside Ergotron Cart through iMac• Manage Service Request (SR) by School user.• Maintain hardware and software inventory records for audit purposes.• Setting up ICT equipment and providing support for Seasonal government exercises (Sec1posting Exercise).• Setting up E-exam image and providing support for national exams GCE N & O LEVELS(CPA and MTLB)• Check and monitor Server room and LAN Room.• In charge for floor plan, patch panel and IT asset inventory for school moving in and out.• Do recording for classroom learning using Audio Video Mixer 3 point camera.