Arif Khan Email & Phone Number

London, Gb

United Kingdom

1: Optimized AWS cloud environments for 50+ retail clients, resulting in a 15% increase in uptime by implementing auto-scaling and failover mechanisms.2: Orchestrated Docker services on AWS ECS, fine-tuning container configurations to boost application performance.3: Developed automation solutions using AWS Lambda and Python scripts, streamlining operational tasks and reducing manual intervention.4: Programming experience in Python, creating scripts to automate routine tasks, improving operational efficiency.5: Utilized Terraform and CloudFormation for effective infrastructure management, ensuring consistent and reliable deployment practices.6: Collaborated with cross-functional teams for incident management, troubleshooting, and provided 24/7 support for the production environment.7: Managed RDS databases, optimizing data retrieval and storage, and ensured high availability of applications.8: Designed and maintained CI/CD pipelines with Jenkins, facilitating seamless migration for new clients and tenants.9: Enhanced observability by creating real-time monitoring and alerting solutions with Uptime, Grafana, and CloudWatch, reducing incident response time.10: Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies, supporting cross-functional teams in iterative planning, development, and deployment processes. 11: Actively contributed to Agile ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure alignment, quick issue resolution, and continuous improvement.12: Created internal tools using Retool, supporting L1 teams in day-to-day operations.Implemented SRE best practices, error budgets, SLIs, and SLOs to ensure operational excellence and improve system reliability.

1: Led the migration of production applications to Kubernetes cluster on OpenStack, defining container configurations and troubleshooting deployment issues, and managing microservices architecture.2: Automated infrastructure management using Ansible for configuration management and updates to playbooks, streamlining deployment processes.3: Provided 24/7 platform support for Kubernetes, Docker, HAProxy, Apigee and ELK environments, ensuring uptime and minimizing incidents.4: Administered APIGEE for comprehensive API management, developing API proxies with Traffic Management, Mediation, and Security Policies. Oversaw a five-node APIGEE cluster to ensure high availability.5: Streamlined CI/CD pipelines with Jenkins and BitBucket, implementing groovy scripts to automate application deployments across environments.6: Managed security across environments, configuring SSL/TLS, F5 load balancers, and firewall rules to enhance infrastructure security.7: Collaborated with DevOps team to design and maintain deployment strategies, creating automation and monitoring frameworks. Developed Shell scripts for automating tasks and optimized application monitoring and logging with Kibana, Grafana, Splunk, and Datadog.8: Collaborated closely with product and engineering teams to maintain development velocity, effectively manage task priorities, and enhance product quality through iterative testing and feedback.9: Utilized HashiCorp Vault for secrets management, and initiated firewall changes via ServiceNow and CA Service Management to facilitate secure application-database connections.10: Proficient in kubectl commands for efficient troubleshooting and management of containers and pods within Kubernetes clusters.

Noida Area, India

Gurgaon, India

Noida Area, India

1: Managed middleware infrastructure, addressing production issues and resolving user tickets in a high-availability environment.2: Collaborated with teams to deploy applications into UAT and production, ensuring smooth transition and minimal downtime.3: Monitored critical applications for CPU, Memory, and Threads usage.

Bengaluru Area, India

• Involved in managing middleware message management for the applications in the ROYAL BANK OF SCOTLAND (RBS), globally.• Monitor production alerts (health checks, load balancing, performance tuning, storage and security for EMS servers) and address the issues to keep the environment up and running.• Responsible for troubleshooting and root cause analysis for the defects and bottlenecks noticed in messaging queues and coordinated resolution.• Executing deployment of java APIs, services, applications releases and system patches and upgrades on servers and perform testing/health check of the application, pre and post implementation.• Analyze all applications and recommend necessary upgrades and patched and perform troubleshoot on all issues.• Serving problem tickets & user request received through service manager, remedy, emails and calls.• Raising JIRA for Development team for any issue faced, which needs development effort and test the same, once it is resolved or updated.• Worked closely with Development, UNIX and Database administration teams for resolution of high priority incidents.• Worked on User, Schema, Topic, Queues, Bridges, Routes and Message managements on EMS Servers.• Extensively using TIBCO EMS, Administrator, Gems, Geneos, Autosys, Oracle, Apache Tomcat, Log4j and JIRA for supporting the middleware architecture.

Bangalore

Project Title : REALResolution Duration : Oct 2011 – April 2013Client : OcwenTechnology : UNIX, Shell Scripting, Oracle, JAVA, JbossRole : Team memberTeam Size : 5Description : REALResolution is a module which deals with the default loans of the borrowers and is used to take further actions to foreclose the property. Scope is to monitor the different stages in the foreclosure of the property and lead to foreclosing the property.Responsibilities:● Sole Production Support resource for REALResolution module for Disaster Recovery (DR) project which includes complete application setup for six applications.● Writing shell scripts as per the requirements.● Preparing SQL queries and generating reports as per the Business requirements.● Solving Production issues.● Maintaining Issue logs, sending hourly reports.● Deployment and configuration of Jboss installations.● Co-ordination with the different teams for applications support.● Remediation of vulnerabilities from the application server.

Bangalore

Project Title : Automatic Clearing HomesDuration : Feb 2010 – Jan 2011Client : Ocwen Technology : UNIX, Shell Scripting, Oracle, JAVA, Apache TomcatRole : Team Member.Team Size : 5Description : Automatic Clearing homes is an application developed for automatic clearing of the loans by the borrowers. This application is used by the client to register for automatic clearing of the loans through monthly or one time EMI.Responsibilities:● Enhancements in previously developed Shell Scripts.● Monitoring System Status on different servers.● Monitoring the jobs and resolving the errors.● Ensure Onsite/Offshore communication.● Deployment and configuration of Apache Tomcat installations.● Co-ordination with the different teams for applications support.● Remediation of vulnerabilities from the application server.Project Title : Loan Resolution Model (LRM/HAMP) Duration : Jan 2011 – Oct 2011Client : OcwenTechnology : UNIX, Shell Scripting, Oracle, JAVA, Apache TomcatRole : Team memberTeam Size : 7Description : The Home Affordable Modification Program, also known as HAMP, is a federal program of the United States, set up to help eligible home owners with loan modifications on their home mortgage debt as per the guidelines by US Govt. The efforts resulted in huge cost benefits and earnings for the company.Responsibilities:● Prioritizing the tickets and solving them within SLA.● Monitoring System Status on different servers.● Monitoring the jobs and resolving the errors.● Solving Production issues.● Deployment and configuration of Apache Tomcat installations.● Co-ordination with the different teams for applications support.● Remediation of vulnerabilities from the application server

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering

High School, Pcm