Deputy General Manager - Total Customer Satisfaction Dept. At Nissan Middle East
Current- Secure Product Quality of NISSAN, INFINITI & DATSUN vehicles across 24 countries in Middle East & North African markets.- Planning and Management of Product Quality for 32 models coming from nine different production sources (plants).- Strong support to National Sales Companies on Service Engineering related concerns.- Set up Field Quality Assurance Function to manage Service / Recall Campaigns (Until Mar '17)- Warranty Function Management to secure Warranty cost, Goodwill & Claims management (Until Mar '18)