Md. Arif Ahmed Email & Phone Number

Dhaka, Bangladesh

• Build and maintain relationships with existing and potential suppliers to ensure long-term partnerships.• Work closely with suppliers to understand their needs and provide solutions that meet their business objectives.• Engage in negotiations with suppliers to ensure the best possible benefits for the company.• Work closely with internal teams to align on campaigns and strategies to attract existing & potential suppliers.• Approach & ensure to suppliers to participate in campaigns.• Coordinate with the stakeholders and internal teams to successfully finish the campaign.• Successfully close business deals, ensuring alignment with company goals and suppliers satisfaction.• Bringing additional benefits from suppliers for organization.• Advising & guide suppliers to increase sales.• Closely taking follow up of stock and guide SC & purchase team accordingly to increase company’s profit margin.

Dhaka, Bangladesh

Customer Service Responsibilities:• Manage customer interactions, addressing queries, resolving complaints, and providing information about products or services.• Ensure high standards of customer service by adhering to company policies and procedures, aiming to enhance customer satisfaction.• Handle complex customer issues and escalate them to respective team, or higher management when necessary, ensuring a timely resolution.• Gather customer feedback to understand their needs and identify areas for improvement in the service process.• Train and mentor junior customer service staff, providing guidance on best practices and handling difficult situations.Telesales Responsibilities:• Deliver compelling sales pitches to prospective clients, highlighting the benefits and features of products or services.• Achieve and exceed sales targets and quotas as set by the company.• Maintain and update customer records in the CRM system, ensuring accurate and current information.• Conduct follow-up calls to nurture leads and convert prospects into customers.• Track and report on sales performance, including call statistics, conversion rates, and revenue generation.

Dhaka, Bangladesh

1. Survey Management:Conduct site surveys: Overseeing field teams responsible for assessing locations for new telecom installations or upgrades, ensuring feasibility, and identifying challenges.Site analysis and reporting: Analyzing survey data for technical and logistical aspects, such as signal strength, geographical barriers, and accessibility.Coordination with stakeholders: Communicating survey findings to internal teams (engineers, planners) and external partners to align on project requirements.2. Logistics Management:Vendor Management: Collaborating with logistics partners and suppliers to ensure timely delivery and cost-effective solutions.Resource Allocation: Ensuring that required resources (equipment, manpower) are allocated efficiently to different project locations.Inventory Management: Tracking and managing telecom equipment and parts in warehouses and at project sites.3. Site Dismantling Management:Planning site dismantling: Overseeing the safe and efficient dismantling of decommissioned telecom sites, including towers, antennas, and other infrastructure.Waste management and disposal: Ensuring proper disposal of dismantled materials according to environmental and safety regulations.Coordination with local authorities: Working closely with local government bodies for approvals and adherence to legal requirements during site dismantling.4. Project Planning and Execution:Timeline management: Developing detailed project plans, including timelines for survey, logistics, and dismantling phases.Risk management: Identifying and mitigating risks related to project delays, resource shortages, or safety hazards.Budgeting and cost control: Monitoring project expenses to ensure they remain within budget, and optimizing resource use to control costs.Team leadership: Leading cross-functional teams, including engineers, logistics personnel, and dismantling crews, to ensure seamless project execution.

Diploma-In-Engineering, Electronics Technology

Ssc (Voc), Civil Construction