- Supervising 10 front-end associates, achieving 25% improvement in transaction efficiency and ensuring adherence to customer service standards.- Delivering outstanding service by addressing customer complaints with a 95% resolution rate, ensuring efficient operations , which contributed to a 15% customer satisfaction score increase.- Training and supervising Cashiers (including cashiers in all remote cashier locations) and Lot Associates- Driving awareness of 5 key promotions… Show more - Supervising 10 front-end associates, achieving 25% improvement in transaction efficiency and ensuring adherence to customer service standards.- Delivering outstanding service by addressing customer complaints with a 95% resolution rate, ensuring efficient operations , which contributed to a 15% customer satisfaction score increase.- Training and supervising Cashiers (including cashiers in all remote cashier locations) and Lot Associates- Driving awareness of 5 key promotions monthly by communicating objectives to associates, resulting in a 15% sales increase during promotional periods.- Providing a safe working and shopping environment by following all safety policies & standards- Completing specified safety training, immediately correcting hazards ; unsafe conditions or reporting conditions to the Manager On Duty, and working safely so as not to endanger themselves, co-workers, vendors, or customers Show less

- Processed online orders with a 98% accuracy rate, averaging 20 orders per shift and ranking 1st in Ontario according to The Home Depot District Metrics. - Following-up on hot customer issues first (issues that make the hit list) - Making outgoing calls to Vendors and/or Installers to follow up on customer orders .Locate and sign- out Will-Call orders - Acted as a liaison between customers and departments, successfully resolving 25 issues per week and maintaining a 96%… Show more - Processed online orders with a 98% accuracy rate, averaging 20 orders per shift and ranking 1st in Ontario according to The Home Depot District Metrics. - Following-up on hot customer issues first (issues that make the hit list) - Making outgoing calls to Vendors and/or Installers to follow up on customer orders .Locate and sign- out Will-Call orders - Acted as a liaison between customers and departments, successfully resolving 25 issues per week and maintaining a 96% customer satisfaction score through effective coordination.- Keeping store-relevant information organized and accessible for the Store Associates and Customers - Pulling special orders for Customers when necessary - Providing a friendly and courteous customer service by responding to customer inquiries regarding delivery policy, store layout and the location of merchandise - Obtaining payment for special orders, installed sales, deliveries, etc. - Handling damaged special orders, record markdowns on special orders Show less

Hoax Project is an online sneaker boutique in Bangladesh and we deliver sneakers all over the country. We have an active platform on social networking sites like Instagram and Facebook through which we take customer orders. We also have a secondary store called "Hoax Project Lite" where we sell various trendy accessories on similar platforms.

I used to provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. I am a part of a team that strategically plans and executes duties based on workload and operational functions.

I worked at Labib Enterprise remotely which is a wholesale food importing company based in Dhaka, Bangladesh. My role is to ensure projects are completed on time and within budget and oversee small parts of the larger project as well as other administrative tasks.

BNMPC IT Club prevails with the view to propagate the features of IT among the students.