Technical Support Specialist
CurrentJob Description :- Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction- Resolve technical issues and provide support to resolution- Maintain current hosting environment in both a Linux and cPanel Servers- Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites- Ensure servers are kept up to date and running- Maintain a highly available environment to minimize interruption to customers- Monitor the health of the entire hosting environment