Arif Tuncer Email & Phone Number

Istanbul, Turkey

• Fully engaging Enocta products and services while managing new projects from the kick-off through implementation, configuration, engagement and retention for new customers in accordance with the scope and time plans• Understanding business goals and needs of existing Enocta customers, identifying the progress areas within the learning ecosystem of the customers whereas capturing cross-selling opportunities towards the term renewal• Following and reporting the use of our products and services in our customers, taking the necessary actions to increase and deepen the use, managing customer communication, offering solutions to the problem and usage• Determining performance indicators for our customers to benefit fully and effectively from our products and services•Conveying the expectations and complaints shared by our customers to the right teams and following up the solutions offered• Coordinating the communication between the customers in different locations and internal departments• Collaborating with product management, content and software teams for the development of Enocta products and services, to provide feedback that will contribute to product roadmaps and innovation• Using the necessary systems and tools for reporting and documentation, ensuring that they are fully reflected in company reports

İstanbul, Türkiye

• Develop and manage client portfolios.• Analyze customer data to improve customer experience.• Handle and resolve customer requests and complaints. • Reporting and sharing weekly / monthly usage and KPI reports in order to keep track with the work accomplished • Prepare project documentation in accordance with project management methodology and transmit regularly updated project plans and project status reports to customers • Pro-active management of system interfaces • Performing extra effort to minimize project risks and problems that may occur • Planning learning and development strategies, digital campaigns • Experience with multiple LMS infrastructure and understanding of how an LMS does function. • Hand on experience with SCORM/AICC/xAPI and integration of content packages.

Istanbul, Turkey

• Working with Enocta Business Development Managers and Project Managers about the customer concerns in order to discuss about the solutions we can provide• Reporting and sharing weekly / monthly usage and KPI reports in order to keep track with the work accomplished• Establish clear retention goals and process milestones for the client and employees to work toward• Assist customers as needed with setting up and navigating programs or software associated with a product or service• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs

Istanbul, Turkey

Current management, after-sales management of the designated customer group;▪ Full understanding and complete receipt of customer requests via telephone or e-mail;▪ Coordination with other departments and team members to resolve issues on time;▪ Conducting customer satisfaction and improvement activities;▪ Coordination of incoming orders within sales directions and procedures, problem solving bytracking customer requests as well as requests, deliveries, deliveries and payments;▪ Control of products, materials and prices according to past orders;▪ Making customer satisfaction calls;▪ Technical Service logistics support;▪ Daily reports on all work done;▪ Logo CRM

Istanbul, Turkey

-Updating client information records in the relevant CRM (salesforce),-Maintaining and developing relationships with existing customers in person and via telephone calls and emails,-Responding to incoming email and phone enquiries;-Researching new marketing strategies.

İstanbul, Türkiye

-An integrated part of the Search Quality Evaluation Department of Yandex- Assessing search engine results and ensuring effective result sorting according to pre-defined quality standards.- Analyzing search engine results according to content, spam, over-optimizing etc. measures and taking necessary actions.

İstanbul, Türkiye

▪ Developing new educational tools▪ Following educational technologies and trends in Turkey and in world and get the necessary application.▪ Production of technology-based education (e-learning, gamification) in the process of managing entire process related to education.