Ariful Adib
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Ariful Adib Email & Phone Number

Senior Customer Support | Quality Assurance | Helpdesk | Technical Support | Digital Marketing at Facebook Fanpage
Location: Semarang, Central Java, Indonesia 7 work roles 2 schools
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Current company
Facebook Fanpage
Role
Senior Customer Support | Quality Assurance | Helpdesk | Technical Support | Digital Marketing
Location
Semarang, Central Java, Indonesia
Company size
80 employees

Who is Ariful Adib? Overview

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Ariful Adib is listed as Senior Customer Support | Quality Assurance | Helpdesk | Technical Support | Digital Marketing at Facebook Fanpage, a company with 80 employees, based in Semarang, Central Java, Indonesia. AeroLeads shows a matched LinkedIn profile for Ariful Adib.

Ariful Adib previously worked as Social Media Manager at Facebook Fanpage and Supervisor Customer Support Lead, Learning Management System Platform at Ajar.Id. Ariful Adib holds Diploma, Information Technology, 3.24 from Universitas Dian Nuswantoro.

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Profile bio

About Ariful Adib

My name is Ariful Adib. I am a professional with 10 Years Experience In Helpdesk Job and more than 1 years on Quality Assurance on StartUp. and now open to a new role.I started off my career as Helpdesk Officer Twelve Years Ago with Telkomsel Jateng DIY company where I perform my full-cycle Helpdesk duties such handling Company complaints via Remedy from call center or customer service for Network issue, analyzing and coordinating with other Network Department Area. I learn how to organize work and detail analyse on this job. My major accomplishment in this role is being chosen to become part of the SIAGA Team. I then moved to the Technical Support Team, Lead the team to Handling Server Machine on MSC, Solve Network problem, in this role I learned some Leadership skills and technical skills such How to maintain Server, Cross Connect, Voice Over and many technical things in Telecommunication.In 2019, I moved to AJAR Media Digital Company, a startup Company on Edutech such as Ruang Guru with a Hospitality Course.. My role is as a Quality Assurance Specialist. I got many skills in this role, adaptive , Fast Learner, leadership, management skills. My role in this company is bug tester, and quality check on product companies, coordinating with other departments to create content and then I also take cover as lead the Customer support team. and in this role I got many achievements for leading the Hybrid learning project.as Social media Analyst especially on Facebook fanspage, I make a motivational post and have a Sholawat fanspage with 1,2 Million Followers.I Love Charity and Social Activity, I have Experience on leading Social Community, Charity Non Profit and held an Event (SILATNAS KSM 2014). Helping others mean helping yourself.I believe that someone who goes through various obstacles will grow, and here I am with various experiences in different fields as Senior Customer Support Lead, Quality Assurance, Senior Help desk, Technical Support, Social Media Analyst, and ready for a new role in another field. please contact me at +62-85293343859 | arifuladib@gmail.comedutech | Quality Assurance Specialist | Customer Support | Help desk | IT Technical Support | Social Media Analyst.

Listed skills include Gsm, Core Network, 2G, Nsn, and 14 others.

Current workplace

Ariful Adib's current company

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Facebook Fanpage
Facebook Fanpage
Senior Customer Support | Quality Assurance | Helpdesk | Technical Support | Digital Marketing
Website
facebook-fanpage.nl
Employees
80
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7 roles

Ariful Adib work experience

A career timeline built from the work history available for this profile.

Social Media Manager

Current
Facebook Fanpage

Demak Regency, Central Java, Indonesia

Social Media Analyst | Enthusiasm to Facebook Fanspage } Motivational Quoteswith 1 million Follower.- Manage Traffict Follower and Daily post- Analyst Traffict and make an impact post with motivation Quote- Give other positive vibe and increase awarness

Mar 2018 - Present

Supervisor Customer Support Lead, Learning Management System Platform

Ajar.Id

Yogyakarta, Indonesia

  • products knowledge of the AJAR platform, such as the news portal at AJAR.id and LMS at AJAR.co.id to other divisions and clients (2019)
  • Conduct training on how to use the LMS for the clients and the Support division.
  • create upgrade agenda for IT Department, so it comes to be a solid squad (2019)
  • coordinate with the other divisions for product intro and assistance to sales management.
Jan 2019 - Sep 2020

Quality Assurance Specialist, Learning Management System

Ajar.Id

Yogyakarta Area, Yogyakarta, Indonesia

  • Manage and supervising quality assurance of AJAR.id application programs, Bug Testing AJAR Learning Management System.
  • analysis of AJAR.co.id as LMS platform, report to the team development and compose the manual book of Ajar.co.id platform.
  • coordinate with UI/UX, full-stack software engineers, and other divisions to make a good platform for Hybrid learning programs.
Feb 2019 - Aug 2020

Senior Helpdesk Service Quality Assurance, Telecom

Telkomsel

Semarang Area, Central Java, Indonesia

  • supervising ticket for handling case and coordinate with Network monitoring Team and supporting data network cases for VIP cases.
  • Lead a new Team of Help-desk (Temporary) and manage Zero Ticket. (2014)
  • SIAGA Red Warrior squad operations, a rapid Squad to dealing with Telecommunications Network on the crowded session (Lebaran, Natal and Tahun Baru) (2013-2018).
Oct 2012 - Jan 2019

Team Lead Of Technical Support Cnvd, Telecom

Telkomsel

Semarang Area, Central Java, Indonesia

  • Handling Succes Traffic in Area Semarang, Troubleshoot Network and Backup System of Billing Network, Create Database systems LAC & CI, Handling Extract Voice, and being responsible for Network Connection (Signaling and.
  • DAILY DUTIES TSS CNVD SEMARANG: Perform a visual checklist and follow up on the results, running checklist 3G network, To extract a segment voice and show information. organize DDF cable and make documentation. Update.
  • PERIODIC TASKS TSS CNVD SEMARANG: Perform basic test call all the IN and HLR every Monday and documentation, Release the minutes of vague documentation and Gateway of MSC, Do the documentation and the use of MOD BLU.
Nov 2011 - Oct 2012

Helpdesk Omc Staff

Telkomsel

Semarang Area, Central Java, Indonesia

  • organizing complaints from customers and get information on Network signals from the Network Division and share with another division in regional V Jateng DIY.
  • coordinate with Telecommunication Network Area Monitoring Team (OMC) to check the BTS system. (U2000 Network Traffic).
  • coordinate with the Area Network engineer (BSS) to solve network problems.
  • Create a weekly report, Monthly report of Customer Complaints to SQA management. (Microsoft Excel).
  • use Google earth, map, U2000, Trafica, GGSN, BMC remedy, CRM To support network tracking system.
May 2010 - Oct 2011

Chief Executive

Komunitas Sukses Mulia (Non Profite)

Central Java, Indonesia

Komunitas Sukses Mulia is a Trainer community Nonprofit organization that helps to educate about Training on the public. mentored by: Indrawan Nugroho as National Chief executiveJamil Azzaini (Kubik Leadership)Farid Poniman (STIFin Founder)

Nov 2012 - Nov 2014
Team & coworkers

Colleagues at Facebook Fanpage

Other employees you can reach at facebook-fanpage.nl. View company contacts for 80 employees →

PS Parita​ Seeyanon Parita​ Seeyanon Colleague at Facebook FanpageBangkok Metropolitan Area, Thailand View → DC Domanece Cawthorne Domanece Cawthorne Colleague at Facebook FanpageEvansville, Indiana, United States, United States View → NN Nguyễn Ngọc Minh Minh Nguyễn Ngọc Minh Minh Colleague at Facebook FanpageVietnam, Viet Nam View → MK Muhammawazir Khan Wazir Muhammawazir Khan Wazir Colleague at Facebook FanpagePakistan, Pakistan View → AH Abeed Husain Abeed Husain Colleague at Facebook FanpageBangladesh, Bangladesh View → JM John Moore John Moore Colleague at Facebook FanpageFrederick, Maryland, United States, United States View → MA Minh Anh Nguyễn Minh Anh Nguyễn Colleague at Facebook FanpageDa Nang City, Vietnam, Viet Nam View → DL Dominique Loiselle Loiselle Dominique Loiselle Loiselle Colleague at Facebook FanpageValleyfield, Quebec, Canada, Canada View → RD Ruby Donham Ruby Donham Colleague at Facebook FanpageOakland, Maryland, United States, United States View → RK Reda Khaliou Reda Khaliou Colleague at Facebook FanpageAlgeria, Algeria View →
2 education records

Ariful Adib education

High School Diploma

Sma Negeri 1 Demak

Activities and Societies: ketua bidang keilmuan Islam di ROHIS SMANSADE (2001-2004). Pramuka level penegak Laksana di SMA N 1 Demak..

FAQ

Frequently asked questions about Ariful Adib

Quick answers generated from the profile data available on this page.

What company does Ariful Adib work for?

Ariful Adib works for Facebook Fanpage.

What is Ariful Adib's role at Facebook Fanpage?

Ariful Adib is listed as Senior Customer Support | Quality Assurance | Helpdesk | Technical Support | Digital Marketing at Facebook Fanpage.

Where is Ariful Adib based?

Ariful Adib is based in Semarang, Central Java, Indonesia while working with Facebook Fanpage.

What companies has Ariful Adib worked for?

Ariful Adib has worked for Facebook Fanpage, Ajar.Id, Telkomsel, and Komunitas Sukses Mulia (Non Profite).

Who are Ariful Adib's colleagues at Facebook Fanpage?

Ariful Adib's colleagues at Facebook Fanpage include Parita​ Seeyanon, Domanece Cawthorne, Nguyễn Ngọc Minh Minh, Muhammawazir Khan Wazir, and Abeed Husain.

How can I contact Ariful Adib?

You can use AeroLeads to view verified contact signals for Ariful Adib at Facebook Fanpage, including work email, phone, and LinkedIn data when available.

What schools did Ariful Adib attend?

Ariful Adib holds Diploma, Information Technology, 3.24 from Universitas Dian Nuswantoro.

What skills is Ariful Adib known for?

Ariful Adib is listed with skills including Gsm, Core Network, 2G, Nsn, Bss, Hlr, 3G, and Rnc.

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