Experienced Assistant Manager with a demonstrated history of working in the B2B Business and logistic industry. Skilled in Customer Service Operations, Teamwork, Customer Experience, Decision-Making, Email, managing leading contact center operations, training and ensuring fruitful service quality. A motivational leader and mentor of multicultural and cross-functional teams with team management skills, and development strategies in line with the need of the business; also experienced in effectively working under pressure and meeting deadlines with excellence. Aspire to have a challenging career with a progressive organization that provides an opportunity to capitalize my vison, skills & abilities in fields of Operations and Customer Experience; able to work under pressure, fast learner, very good in communication skills, energetic and always willing to face new challenges on my career path. Always ready to take risk and prove the ability.