Team Leader, Outpatient Booking and Cancellations

As a Project Coordinator, I am Coordinating project schedules, resources, equipment and information; Liaising with clients to identify and define project requirements, scope and objectives; Ensuring that clients' needs are met as the project evolves.

• Used a range of office software, including Microsoft office (word, excel, power point, outlook), email, spreadsheets and databases;• Managed filing systems;• Developed and implemented new administrative systems, such as record management;• Welcomed guests on arrival• Dealt with reservations by phone, e-mail, and face-to-face• Checking guests into and out of the hotel, allocating rooms and handing out keys• Prepared bills and taking payments• Organised meetings, typing the agenda of Executive Board and taking minutes• Wrote reports for senior management and prepared presentations;• Responded to customer enquiries and complaints;• Maintained liaison with the clients and developed

• Assisted the project teams in organising events• Assisted in providing website contents• Maintained and updated the client data base • Prepared and wrote reports on project updates, • Managed the Diary of the Head of Communication and taking meeting minutes • General office duties that included photocopying, scanning, preparing invoices, sorting mails and distributing letters• Maintained liaison with partners and Developed networks

• Supported head office program staff and country offices to strategically develop, and integrate standard quality in all programming areas through training, learning and knowledge sharing activities• Supported identification and design of appropriate development indicators and worked with M & E advisor to track, ensure and evaluate that project outcomes and results are achieved and documented• Created high quality narrative reports and proposals that are complete and timely• Supported the development and roll out of gender sensitive program/project management tools and results-based frameworks• Collaborated with program staff in joint initiatives to identify and develop new projects and programmes• Liaison with donors, international charities/NGOs, program staff of other agencies and members of the Islamic Relief Worldwide as appropriate• When requested, represented Islamic Relief Bangladesh at relevant conferences and workshops• Prepared and Developed project proposals for Reach Out to Asia on Education, HIV/AIDS for Save the Children and conducted different studies as part of the Monitoring and Evaluation team• Prepared press releases and supervised media activities in both print and electronic media