Acknowledge and appropriately greet and assist every customer in a timely manner.Process customer orders in a courteous, efficient and timely manner.Organize workflow to meet customer deadlines.Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality.Integrity and superior… Show more Acknowledge and appropriately greet and assist every customer in a timely manner.Process customer orders in a courteous, efficient and timely manner.Organize workflow to meet customer deadlines.Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality.Integrity and superior understanding and delivery of customer needs.Manage telephone calls professionally, efficiently and with good communication skills.Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.Understand and appropriately use the company pricing system and policies.Responsible for hands on management of the NOC evening shift, including overseeing the teamMaintain the online Nextone switch for Call terminations, call hunting and call forwarding for the Online traffic of all live productsMonitoring call traffic made by our customers through our online Platform i-e (Putty) to ensure the call quality and connectivity.Search and recommends carriers with better rates without compromising on quality for international call termination and commence after approval from CTO.Testing all new carriers before sending live traffic to ensure the call quality.Reconcile bills versus minutes for all invoices received from carrier after thorough scrutiny.Ensuring compliance of procedures, ticketing, and timely follow up with carriers to ensure prompt resolution of issues. Working closely with internal and external support groups to maintain quality service to customers.Cost and rate management of online products based on rates structure amended by Platform from time to time.Comparison of rates with different vendors for online call traffic.Review estimates and invoices for accuracy. Show less

Performing administrative tasks such as distributing mails, scheduling meetings, creating letters and documents, inter office memorandums, for company.Maintaining appropriate quantities of business supplies Schedule daily operationsAssist with credit reporting, collections, book keeping.