• Designed, championed, and implemented customer loyalty program for all Atlanta-area locations. The program provided detailed purchasing and sales data that drove complex customer retention analytics and produced advanced reporting and dashboards to drive future marketing/sales planning.• Produced analytics that deliver real-time, actionable customer insights and enable consultativeconversations with the customer.• Set up and managed current website, SEO, email lists, and all social media pages.• Worked directly with partners to create coop advertising through print and digital channels.• Created marketing opportunities and successfully promoting related products to customers.

• Created procedural guides and other documentation• Responsible for data entry in multiple systems, completed all distributor ordering for location.• Managed all social media, e-mail lists, and online presence for entire company

• Provides content and scheduling for social media posts• Responds to social media comments and messages• Works cooperatively with the entire social media team, and in coordination with the rest of the shelter to support cat adoptions and special events.

• Produced analytics that deliver real-time, actionable customer insights and enable consultativeconversations with the customer.• Participated in projects for distribution branch network reorganization, sales team processes, sales taxexemption gathering processes, and new customer setup procedures, improving customer setup time anddealing cross-functionally across multiple internal teams.• Responsible for all supplements buying; met with company representatives, negotiated deals, set pricing margins. Organized staff training and demos, created procedure sheets, upheld DSHEA legal guidelines. Maintained budget log, inventory, and order histories. Managed store Facebook & Twitter accounts.

• Ensured adherence to legal regulations• Provided support for team and location• Acted as a liaison between internal and external customers

• Answered and directed phone calls on multi-line phone system• Compiled notes for monthly meeting• Reported to managing team of eight practitioners