Arija E. Email & Phone Number

Kingston, On, Ca

· Provide clerical support for Housing & Social Services programs and work units, specifically the Affordable Housing Programs (Home Ownership, Kingston-Frontenac Renovates, and Second Residential Units) and Social Housing (Rent Geared to Income and the Portable Housing Benefit)· Perform general office duties, including processing customer service inquiries over the phone/ email/ in person, schedule appointments, client and service provider payment/ recoveries processing, file preparation… Show more · Provide clerical support for Housing & Social Services programs and work units, specifically the Affordable Housing Programs (Home Ownership, Kingston-Frontenac Renovates, and Second Residential Units) and Social Housing (Rent Geared to Income and the Portable Housing Benefit)· Perform general office duties, including processing customer service inquiries over the phone/ email/ in person, schedule appointments, client and service provider payment/ recoveries processing, file preparation and management, and data management/ processing · Effectively use provincial social assistance systems (SAMS, TPON) amongst other software systems (RentCafe, Q-Flow)· Strong organizational skills with the ability to meet deadlines, learn quickly, and perform duties of a variety of assignments· Observance of strict confidentiality and knowledge of conflict resolution and interventions (Trauma Informed Certificate obtained)· Ability to manage difficult customer service interactions· Effectively use Microsoft Office programs daily (SharePoint, OneDrive, Excel, Word, Teams) Show less

· Provide professional and courteous customer service in a complex, fast-paced environment· Appropriately deal with contentious situations by exercising discretion, judgment, diplomacy and confidentiality with the public, employees and stakeholders· Responsible for front-line counter service as well as administrative support including facility bookings, membership and program registration, payment transactions, fielding inquiries through various methods (by phone, email, CRM, and… Show more · Provide professional and courteous customer service in a complex, fast-paced environment· Appropriately deal with contentious situations by exercising discretion, judgment, diplomacy and confidentiality with the public, employees and stakeholders· Responsible for front-line counter service as well as administrative support including facility bookings, membership and program registration, payment transactions, fielding inquiries through various methods (by phone, email, CRM, and in-person), the intake/processing of service requests, amongst various other tasks · Be adaptable and prioritize tasks accordingly · Demonstrate accuracy with cash and payment card transactions· Provide information of the City of Kingston's municipal services and programs· Resolve, refer, or transfer calls/email/service requests to appropriate City departments, employees or other organizations· Selected to receive training for posting online public notices and social media content for the Communications Department at the City of Kingston Show less

· Provide impeccable customer service by ensuring fast, friendly and engaging service to customers· Ability/ flexibility to work as the line management personnel, self-checkout supervisor, break coverage personnel or door supervisor · When necessary, validate customers' IDs for alcoholic purchases

· Provide a friendly and personalized shopping experience for customers while making sure the department is up to standards · Responsible for replenishing the department, opening skids, and for opening/ closing the department· Complete clothing directives while meeting deadlines using the visual retailing application ShopShape · Ensure a positive and enthusiastic work environment through relations with coworkers and customers

· Greet customers and answer their questions about plant selection, shipment and planting· Perform opening and closing duties for the department, including but not limited to unlocking/ locking all gates and ensuring the cash register is brought in/ out of the garden centre · Checkout customers orders and load soil/ mulch bags into customers' cars· Manage inventory of plants and shipments

· Responsible for managing orders using the software HighJump and processing transactions· Pre-call customers about their order, answer phones, and direct employees on daily tasks· Ensure customer satisfaction by selecting high-quality products, delivering exceptional customer service, and price matching products· Manage customer complaints and issue customer refunds/ vouchers through Outlook or through the cash register· Work quickly and professionally in a fast-paced work… Show more · Responsible for managing orders using the software HighJump and processing transactions· Pre-call customers about their order, answer phones, and direct employees on daily tasks· Ensure customer satisfaction by selecting high-quality products, delivering exceptional customer service, and price matching products· Manage customer complaints and issue customer refunds/ vouchers through Outlook or through the cash register· Work quickly and professionally in a fast-paced work environment Show less

· Replenish inventory, face the department and manage the temperature and sanitation checklist · Manage food rotation and price reduce products approaching their stale date to minimize shrink· Proficiently use SAP for cycle counts, pick lists, scrapping, ordering, and for creating signs/ labels

· Facilitate the Climate Resilience Program through the Pathways to Education organization· Establish and maintain positive and supportive relationships with students, parents/ guardians and secondary school staff, ensuring students fully participate in programming · Work on-site at schools and in the community in an outreach role to establish and build relationships with local organizations · Actively assess and analyze specific educational, social and emotional challenges and gaps… Show more · Facilitate the Climate Resilience Program through the Pathways to Education organization· Establish and maintain positive and supportive relationships with students, parents/ guardians and secondary school staff, ensuring students fully participate in programming · Work on-site at schools and in the community in an outreach role to establish and build relationships with local organizations · Actively assess and analyze specific educational, social and emotional challenges and gaps as faced by high school students while maintaining regular contact with them · Plan, facilitate and lead off site recreation activities and work as a team with other Pathways staff· Co-facilitate the weekly Recreation Night programming at J.G. Simcoe · Prepare recommendations for program improvements through reports or research · Provide written and oral reports to the supervisor on all aspects of work · Aid in annual tasks such as student and parent registration, collection of student surveys for research purposes and older students’ self-reflections identifying needs for career mentoring supports Show less

· Help launch the Climate Resilience Program at Pathways to Education and improve the partnership with the Immigrant Services Kingston and Area (ISKA) organization· Establish and build relationships with local organizations to provide ample knowledge and opportunities for youth to further develop their understanding and skills of climate resilience · Recruit and support youth involvement in the neighbourhood climate resilience project · Work with staff and grade 12 IB students at… Show more · Help launch the Climate Resilience Program at Pathways to Education and improve the partnership with the Immigrant Services Kingston and Area (ISKA) organization· Establish and build relationships with local organizations to provide ample knowledge and opportunities for youth to further develop their understanding and skills of climate resilience · Recruit and support youth involvement in the neighbourhood climate resilience project · Work with staff and grade 12 IB students at Kingston Secondary School to test the Climate Resilience Toolkit within the Kings court neighbourhood · Work with multiple organizational partners, including Little Forests Kingston, Kingston Community Health Centers, Kingston Secondary School, Public Works, amongst other local organizations to meet project goals· Create maps, signage, events and posters for social media platforms (Facebook, Instagram) Show less

Design graphics and advertise events happening within the Geography and Planning Department. Graphics must be intriguing and descriptions must be short and informative. Marketing of these events is frequent and requires constant attention on all social media platforms (i.e. Facebook).Being a member of the student council also requires attendance of weekly meetings and dedication to other tasks. Collaboration with council members within and outside the department is necessary for… Show more Design graphics and advertise events happening within the Geography and Planning Department. Graphics must be intriguing and descriptions must be short and informative. Marketing of these events is frequent and requires constant attention on all social media platforms (i.e. Facebook).Being a member of the student council also requires attendance of weekly meetings and dedication to other tasks. Collaboration with council members within and outside the department is necessary for improving the relationship between students and professors. Helping with the University Survey of Student Assessment of Teaching (USATs) within the department is also necessary. Show less

Serve as the undergraduate representative on the committee to help with the hiring process of two Assistant/ Associate Professors within the Department of Geography and Planning (GPPL) at Queen's University. Tasks include reviewing candidate applications, attending interviews and seminars, and discussing research and teaching candidacy all within a confidential manner.

· Review candidates’ applications and conduct phone interviews based on high-ranking applicants from the online customer service test· Organize and conduct in-person interviews with applicants and the hiring department manager · Proficiently use Loblaw’s online software for recruitment (Workday) and be accountable for faxing candidates’ criminal record checks

Bachelor Of Arts Honours (Bah), Geography And Global Development Studies

Degree Program: Major in Geography, Minor in Global Development Studies; Certificate in Employment Relations Accomplishments: Dean’s.

Certificate In Employment Relations

· Cumulative GPA of 4.06 · Completed during Bachelor of Arts Honours (BAH) degree · Coursework includes Finance and Accounting, Conflict.