Arijit Basu Email & Phone Number

Bangalore Urban, Karnataka, India

Facilitate all aspects of course deliveryCoordinate with regional contacts for quarterly training deliveriesCoordinate instructor schedules and lab resourcesInvite and track enrollments for in-house deliveryCreate and manage ILT sessions in training portalManage student communicationsReport and track attendance and course evalsKeep scheduling sources in sync between portal, tracking, SharePoint schedule and lab reservation systemManage Authorized Training Partner (ATP) scheduling and lab resourcesFacilitate ATP kit orders and lab reservationsCompile partner report to document training completions and have that entered into the partner recordsMonitor the support email queue and work with function-based leads to answer technical, partner, training and certification questionsUpload new WBT courses into LMS and other LMS administration

Manages the timely and accurate administration of training programs and solutions.Creates and updates GOLO’s catalogue of learning assets in CSOD.Delivers program communications.Provides high-level program-related support to Facebook employees through multiple channels (email, chat, tasks, etc.).Offers routine reporting and data on learning programs and solutions.Fosters strong relationships with multiple key stakeholders and partners through regular syncs, and open communication, to optimize GOLO’s training programs and enrollment processes.Offers advice and insight on program updates and launches to stakeholders as CSOD subject-matter expert (SME).Maintains and defines best practices for learning program coordination workflows globally.Continuously evaluates and proposes improvements for existing processes and workflows, partnering with teammates and XFNs

Noida, Uttar Pradesh, India

Involved in contacting vendors for the dates & quotes, assist training coordinators in identifying learning courses, end to end handling of training sessions.Swift communication & strong co-ordinations with vendor and internally with training Co-Ordinator and other departments to arrange end to end trainingFacilitate Training Coordinators for training curriculum and training sessions.Update and Create events and sessions and roster managementProcess reporting and DashboardsEnsuring compliance of all internal policies and maintaining and updating SOPProactive in supporting Learning through identifying innovative solutions to support Learning challenges required to support the success of TechnipFMCAct as the single point of contact between GBS, Learning and the organization

Bengaluru Area, India

Taking care of end to end training support for Forcepoint employees as well as external customers.LMS Administrationo Work with external learning-system vendors to ensure we are effectively addressing unique training challenges/needs.o Prepare reports and analyze LMS data including usage reports, survey data, compliance, and assessments and provide data to training managers for evaluation.o Support 3rd party software integrations to the LMS including course evaluations, library services, quiz/exam security and video-capture/conferencing applications.· Training Planningo Conduct needs analysis and collaborate with stakeholders to design appropriate training plan structures for varying stakeholder requirements.o Regularly meet with Training Managers to facilitate scheduling of training and ensure the schedules of virtual and instructor led training activities are maintained and up-to-date in order to provide accurate and current schedules for both Forcepoint taught and Training partner taught courses.· Course Coordinationo Manage class registration and enrollment for training events. Using the LMS and Outlook, liaise with students to accept their registrations, confirm bookings, manage cancellations/changes, and with instructors to prepare for the delivery of the course to the participant count.o Maintain accurate participant counts and completion records.o Send post-course surveys and gather and report on survey responses to training management.o Prepare, print, collate, order and send/receive training materials as needed.o Provide students access to course labs and lab exercise materialso Support the students use of the lab applicationo Decommission specific lab environments when courses are complete· Training Supporto Manage inbound communications including questions and/or concerns to support student and sales support requests, as well as support requests from other business stakeholders

Thiruvananthapuram Area, India

• Working as a Team Lead for Global Learning Administrator Team of Pfizer Pharmaceuticals.• Obtaining and documenting training requirements of requesters as needed.• Submitting Client Inquiry LARS forms with appropriate information to capture time spent on client communications (emails, meetings) or special projects (ex. Testing of LARS upgrade).• Create, modify, retire, assign audiences and custom notification templates.• Performing administrative work within PPLS including create/modify/retire domains, manage administrative accesses, merge user accounts, add/modify/retire courses, job roles, audiences, and assignments.• Running audit reports in P2L to support help desk ticket resolution or other issues.• QC of the tasks done by Training Administrators.• Participating in UAT testing for LMS or LARS upgrades or enhancements.• Train and mentor new and existing Training Administrators.• Assisting all Training Administrators with process or help desk resolution issues as required.• Coordinating larger project requests received including estimating effort, assigning Training Administrators, and interacting with requester to ensure timely completion of project to due date.• Define and manage corrective action plans for TAs as appropriate• Assigning requests to TAs and QC during EST business hours.• Ensure timely completion of Discrepancy Resolution LARS forms by TAs. • Attend monthly TA/BA Forum and CLASS BA meeting hosted by Pfizer.• Updating training material or business playbooks as required.

Bengaluru Area, India

Responsible for Project Transition and successfully completed in Dec 2015 and Feb 2016  Coordinate and build relationships with regional stakeholders, leading to successful working relationship while navigating through the program launch and delivery.  Partner with internal teams on the design, creation, delivery, and effectiveness measurement of innovative learning and performance support solutions.  Works closely with all the key stakeholders and develops reporting and project progress reviews.  Develop, manage, and execute complex training and development project plans to meet business requirements, develop process improvements, and ensure commitment from project team members  Assessment or Evaluation – Pre work and post program evaluation and dash board creation  Scheduling – Calendar Management – Planning based on the time of the year, location and also the duration of each program, along with the logistical aspects.  Monitor logistical and coordination requirements; Client relationship (when relevant) Driving nominations by following up with L&D and HRBP’ across various geographies  Vendor management included responsibilities like managing Escalation, Enhancement request and functionality management  Facility Management – Managing the requirements at external venue and also checking for the possibilities for internal class room and virtual training sessions.  Budget Management – Negotiating and invoicing  Provide support to local administrators in their functional issues  Creating SOPs  Create reports on participation, training hours, evaluation, project involvement in LMS  Supporting the Transition from UAT to LIVE/BAU  Handled a team of 2 Associates  Proactively building, developing and maintaining relationship with all team members  Manage the flow of day-to-day operations & ensure timely delivery/Quality/SLA are being met  Monitor Team member’s participation to all organization level initiatives.

Kolkata Area, India

• End to end process knowledge of Global LnD with expertise in Zoho / Survey Gizmo and other LnD tools.• Taking care of all the logistics on assigned face-to-face training initiatives, including booking rooms, sending equipment, organizing catering and ensuring the right people are invited.• Work with trainers to ensure they have all information and content they need to deliver face to face training.• Moderate virtual sessions for Global participants in Adobe Connect.• Expertise in Sumtotal (LMS Tool)• Promoted as an SME in January 2014.• Handled a team of 8 FTE. • Transforming / transitioning / integrating Program Management project for CC and Apps UK• Experienced in streamlining work procedures and standardizing internal controls & processes• Support new functionality implementation / activation in LMS• Responsible for developing and delivering CC/Apps LnD reports based on Stakeholder needs.• Support new local administrators in their skills improvement towards LMS• Create and document all Learning and Development processes• Communication effectively with employees in sharing Calendar through internally built systems and processes• Creating quarterly training calendar.• Coordinating with the external suppliers and booking the external trainings.• Raising POs for external and internal vendors.• Provide support to local administrators in their functional issues• Booking external venues.• Creating survey templates in Survey Gizmo• Liaising with the delegates to accept their registrations, confirm bookings and manage cancellations/changes in LMS

Kolkata Area, India

 Quick Books Tech Support – As a TSE (May 2006 – Feb 2007) Bell TV Support – As a CCS (Mar 2007 – Mar 2008) Bell TV Support – Promoted as a Senior CCS basis Performance Bell TV Support – Specialist Sr CCS (Apr 2008 – February2010) Have taken up additional responsibilities of being the Team mentor and training new hires. Iyogi technical support – Sr technical support executive (March2010 – 1 December 2011)

Kolkata Area, India

Creating new customers.Serving as representative of CARRIER AIRCONDITIONER to corporate clients.

Kolkata Area, India

• Served as vendor representative for Indu scientific.• Created new customers.