Domain Lead - Digital Channels and Claims.Building customer and adviser focused digital capabilities ; Standing up capabilities for a Claims management system being built in house for Income protection, Life, TPD and Trauma claims.

BA stream of work for Digital Channels ( enabling external facing Digital applications for Customers and Financial Advisers. Building capabilities for internal staff to assist in Customer/Adviser journeys )

BA stream of work for Cloud based platform implementation for Contact Centre

-Account Management, Stakeholder Relationship, Business Delivery for AMP offshore operations Primarily involving Back-office services for Life Insurance , Super ,Wealth Management, Advice and Banking.- Responsible for SoWs , SLAs , Risk Management , Commercial and P&L, New opportunities

Business Engagement and Project initiatives within AMP Wealth and Banking business-Working with Business stakeholders across Operations ( New Business and Onboarding , Customer Servicing , Funds Management , Payments ) and IT Project services-Working with onshore and offshore teams to maintain service delivery standards ( SLAs ) ; drive business solutions. - Project Implementation ( onshore and offshore teams) , Due Diligence and scoping, Implementation-… Show more Business Engagement and Project initiatives within AMP Wealth and Banking business-Working with Business stakeholders across Operations ( New Business and Onboarding , Customer Servicing , Funds Management , Payments ) and IT Project services-Working with onshore and offshore teams to maintain service delivery standards ( SLAs ) ; drive business solutions. - Project Implementation ( onshore and offshore teams) , Due Diligence and scoping, Implementation- Business change analysis , setting up Offshore delivery teams and stabilization - Back office administration , Contact centre / Webchat teams across Life , Super , Wealth , Advice and Banking areas- Business Process Improvement and Quality Management Show less

- Transformation and Change Management programs, - Due Diligence on Business process / backoffice administration units to identify areas of transformation and efficiency gains , - Setting up offshore delivery teams.- Executing medium / large Programs worth $5 - $25M in BFSI domain for multinational Banks and Insurance firms based in US , UK , Continental Europe and Australia/NZ , including large vendor to vendor Transition Programs.- Leading initiatives in Business Analysis and… Show more - Transformation and Change Management programs, - Due Diligence on Business process / backoffice administration units to identify areas of transformation and efficiency gains , - Setting up offshore delivery teams.- Executing medium / large Programs worth $5 - $25M in BFSI domain for multinational Banks and Insurance firms based in US , UK , Continental Europe and Australia/NZ , including large vendor to vendor Transition Programs.- Leading initiatives in Business Analysis and implementing change - Project Scope definition, Process Re-engineering , Project setup and stabilization, Stakeholder Management , Risk management and Service delivery Show less

Business Analysis , Requirement gathering and functional design , Build functional and Technical requirements , Software Development for Imaging Product Suite in Healthcare ( cancer Care ), Writing Software code ( C++ / VC++ ) and Testing