Arijit Ghosh

Arijit Ghosh Email and Phone Number

Zonal Collection Manager @ PhonePe
Bengaluru, KA, IN
Arijit Ghosh's Location
Bengaluru, Karnataka, India, India
About Arijit Ghosh

I am a performance-driven professional with over 18 years of experience in Banking and Fintech, adept at leading Field and Digital Collections, and Customer Service teams, ensuring operational excellence and customer satisfaction.Currently spearheading comprehensive collection and customer service operations for TALA, overseeing a team of 8 in-house and 20 outsourced workforce members.Excellence in managing collection operations and prioritizing various tasks and deliverables as required by customers and management by driving cross-functional teams using interactive & motivational leadership.Developed multiple dashboards utilizing BI/Analytics tools to evaluate process and team performance effectively and established diverse KPIs through dashboard design, facilitating strategic decision-making.Delivered Business Transformation and Re-Engineering Programs in cross-cultural environmental settings of front, middle and back offices from diverse domains, aligned with emerging technology trends and future business growth.Technical SpecialtiesHands on knowledge of R , SQL ,SPSS, ExcelPredictive ModellingLinear Regression, Logistic RegressionAcademics : MBA, IIM Bangalore, 2019BE, IIEST Shibpore , 2005Completed "Data Scientist with R" track, a 76 hours (19 Courses) training program on #DatacampPublicationBIOCON RESEARCH-Preparing for the Bio-Pharmaceutical TransitionCo authors- Prof Anshuman Tripathy & Sabyasachi MondalDetails-https://store.hbr.org/product/biocon-research-preparing-for-the-bio-pharmaceutical-transition/IMB807

Arijit Ghosh's Current Company Details
PhonePe

Phonepe

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Zonal Collection Manager
Bengaluru, KA, IN
Website:
phonepe.com
Employees:
16855
Arijit Ghosh Work Experience Details
  • Phonepe
    Zonal Collection Manager
    Phonepe
    Bengaluru, Ka, In
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  • Findoc
    National Collections Manager
    Findoc Aug 2024 - Present
    Gurugram, Haryana, India
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  • Tala
    India Collections Lead
    Tala Jan 2022 - Jul 2024
    Bangalore Urban, Karnataka, India
    Managing a team of 8 in-house and 20 outsourced workforce members for comprehensive collection & customer service operations.Designing and executing cost-effective automated collection strategies utilizing digital channels.Managing the transition to Freshdesk for customer service compliance with regulatory standards.Collaborating with Product & Analytics teams to integrate Dialer data with Snowflake for enhanced underwriting models.Establishing and managing in-house callers and outsourced vendors to ensure efficient operations.
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  • Citibank India
    Regional Collections Manager
    Citibank India Mar 2017 - Dec 2021
    Bengaluru, Karnataka, India
    Orchestrated a team comprising 5 direct reports and over 100 outsourced employees, overseeing the collection of credit card, personal loan, and Home Loan portfolios for Karnataka & Kerala, representing 20% of the India retail loan portfolio.Successfully managed internal process & IT audit, legal collections, and delinquent customer escalations to RBI as the regional manager.Conducted quarterly portfolio analyses of delinquent customers, identifying gaps and proposing risk mitigation plans to the risk team. Provided insightful analysis of customer data, highlighting high and low-risk areas to the retail sourcing team for devising effective sourcing strategies.
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  • Citibank India
    Assistant Manager
    Citibank India Jan 2014 - Feb 2017
    Bengaluru Area, India
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  • Citibank India
    Assistant Manager
    Citibank India Sep 2011 - Dec 2013
    Bengaluru Area, India
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  • Ge Capital (India)
    Assistant Manager
    Ge Capital (India) May 2007 - Sep 2011
    Kolkata Area, India
    Successfully reduced Gross Credit Loss flow rate from 120% to 95%.Improved money recovery from 3% to 4.5%.Lowered late bucket flow rate to under 50%.Conducted process variability analysis for Vendor Invoicing utilizing 6-sigma methodologies.Identified and recommended a process improvement parameter, resulting in a reduction of the Vendor Invoice cycle from 60 to 15 days
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  • Icici Bank
    Senior Officer
    Icici Bank Aug 2005 - May 2007
    West Bengal, India
    Efficiently supervised collections, customer service, field investigations, and fraud checks for secured and unsecured consumer loans spanning two districts in West Bengal. Managed a portfolio worth $8 million, catering to over 3,000 customers.Spearheaded process re-engineering initiatives, introducing tele-collection and customer service in the Berhampur region. This endeavor significantly boosted customer satisfaction and led to a remarkable threefold increase in the bank's retail loan portfolio within the subsequent year.
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Arijit Ghosh Education Details

Frequently Asked Questions about Arijit Ghosh

What company does Arijit Ghosh work for?

Arijit Ghosh works for Phonepe

What is Arijit Ghosh's role at the current company?

Arijit Ghosh's current role is Zonal Collection Manager.

What schools did Arijit Ghosh attend?

Arijit Ghosh attended Indian Institute Of Management, Bangalore, Indian Institute Of Engineering Science And Technology (Iiest), Shibpur.

Who are Arijit Ghosh's colleagues?

Arijit Ghosh's colleagues are Varsha Dutt, Anupam Hegde, Kumawat Dinesh, Nitkarsh Gupta, Gangadhar Rao, Lovely Viji, Krishna Maitreya.

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