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Arijit Ghosh Email & Phone Number
Zonal Collection Manager
at
PhonePe
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Zonal Collection Manager
Location
Bengaluru, Karnataka, India
Company size
Who is Arijit Ghosh? Overview
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Quick answer
Arijit Ghosh is listed as Zonal Collection Manager at PhonePe, a with 16855 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Arijit Ghosh.
Arijit Ghosh previously worked as National Collections Manager at Findoc and India Collections Lead at Tala. Arijit Ghosh holds Mba (Pgpem), Business Administration And Management, General from Indian Institute Of Management, Bangalore.
Company email context
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PhonePe
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Profile bio
About Arijit Ghosh
I am a performance-driven professional with over 18 years of experience in Banking and Fintech, adept at leading Field and Digital Collections, and Customer Service teams, ensuring operational excellence and customer satisfaction.Currently spearheading comprehensive collection and customer service operations for TALA, overseeing a team of 8 in-house and 20 outsourced workforce members.Excellence in managing collection operations and prioritizing various tasks and deliverables as required by customers and management by driving cross-functional teams using interactive & motivational leadership.Developed multiple dashboards utilizing BI/Analytics tools to evaluate process and team performance effectively and established diverse KPIs through dashboard design, facilitating strategic decision-making.Delivered Business Transformation and Re-Engineering Programs in cross-cultural environmental settings of front, middle and back offices from diverse domains, aligned with emerging technology trends and future business growth.Technical SpecialtiesHands on knowledge of R , SQL ,SPSS, ExcelPredictive ModellingLinear Regression, Logistic RegressionAcademics : MBA, IIM Bangalore, 2019BE, IIEST Shibpore , 2005Completed "Data Scientist with R" track, a 76 hours (19 Courses) training program on #DatacampPublicationBIOCON RESEARCH-Preparing for the Bio-Pharmaceutical TransitionCo authors- Prof Anshuman Tripathy & Sabyasachi MondalDetails-https://store.hbr.org/product/biocon-research-preparing-for-the-bio-pharmaceutical-transition/IMB807
Current workplace
Arijit Ghosh's current company
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Phonepe
8 roles
Arijit Ghosh work experience
A career timeline built from the work history available for this profile.
National Collections Manager
India Collections Lead
Managing a team of 8 in-house and 20 outsourced workforce members for comprehensive collection & customer service operations.Designing and executing cost-effective automated collection strategies utilizing digital channels.Managing the transition to Freshdesk for customer service compliance with regulatory standards.Collaborating with Product & Analytics teams to integrate Dialer data with Snowflake for enhanced underwriting models.Establishing and managing in-house callers and outsourced vendors to ensure efficient operations.
Jan 2022 - Jul 2024
Regional Collections Manager
Orchestrated a team comprising 5 direct reports and over 100 outsourced employees, overseeing the collection of credit card, personal loan, and Home Loan portfolios for Karnataka & Kerala, representing 20% of the India retail loan portfolio.Successfully managed internal process & IT audit, legal collections, and delinquent customer escalations to RBI as the regional manager.Conducted quarterly portfolio analyses of delinquent customers, identifying gaps and proposing risk mitigation plans to the risk team. Provided insightful analysis of customer data, highlighting high and low-risk areas to the retail sourcing team for devising effective sourcing strategies.
Mar 2017 - Dec 2021
Assistant Manager
Jan 2014 - Feb 2017
Assistant Manager
Sep 2011 - Dec 2013
Assistant Manager
Successfully reduced Gross Credit Loss flow rate from 120% to 95%.Improved money recovery from 3% to 4.5%.Lowered late bucket flow rate to under 50%.Conducted process variability analysis for Vendor Invoicing utilizing 6-sigma methodologies.Identified and recommended a process improvement parameter, resulting in a reduction of the Vendor Invoice cycle from 60 to 15 days
May 2007 - Sep 2011
Senior Officer
Efficiently supervised collections, customer service, field investigations, and fraud checks for secured and unsecured consumer loans spanning two districts in West Bengal. Managed a portfolio worth $8 million, catering to over 3,000 customers.Spearheaded process re-engineering initiatives, introducing tele-collection and customer service in the Berhampur region. This endeavor significantly boosted customer satisfaction and led to a remarkable threefold increase in the bank's retail loan portfolio within the subsequent year.
Aug 2005 - May 2007
Team & coworkers
Colleagues at PhonePe
Other employees you can reach at phonepe.com. View company contacts for 16855 employees →
BB
Bharath B S
Colleague at PhonepeMysore, Karnataka, India
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JP
Jayanth Pulluri
Colleague at PhonepeBengaluru, Karnataka, India
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RP
Radha Pachange
Colleague at PhonepeNagpur, Maharashtra, India
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AK
Alam Khan
Colleague at PhonepeDehradun, Uttarakhand, India
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VT
Vikas Tiwari
Colleague at PhonepeBerasia, Madhya Pradesh, India
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SD
Shashank D S
Colleague at PhonepeShivamogga, Karnataka, India
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BC
Bethi Chani
Colleague at PhonepeWarangal, Telangana, India
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SG
Surajit Ghorai
Colleague at PhonepeHaldia, West Bengal, India
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VS
Vikash Sureshkumar
Colleague at PhonepeIndia
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AU
Ateeq Ur Rehman
Colleague at PhonepeBengaluru, Karnataka, India
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Bharath B S
Colleague at PhonepeMysore, Karnataka, India
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JP
Jayanth Pulluri
Colleague at PhonepeBengaluru, Karnataka, India
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RP
Radha Pachange
Colleague at PhonepeNagpur, Maharashtra, India
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AK
Alam Khan
Colleague at PhonepeDehradun, Uttarakhand, India
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VT
Vikas Tiwari
Colleague at PhonepeBerasia, Madhya Pradesh, India
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SD
Shashank D S
Colleague at PhonepeShivamogga, Karnataka, India
View →
BC
Bethi Chani
Colleague at PhonepeWarangal, Telangana, India
View →
SG
Surajit Ghorai
Colleague at PhonepeHaldia, West Bengal, India
View →
VS
Vikash Sureshkumar
Colleague at PhonepeIndia
View →
AU
Ateeq Ur Rehman
Colleague at PhonepeBengaluru, Karnataka, India
View →
2 education records
Arijit Ghosh education
Mba (Pgpem), Business Administration And Management, General
Bachelor Of Engineering, Civil Engineering
FAQ
Frequently asked questions about Arijit Ghosh
Quick answers generated from the profile data available on this page.
What company does Arijit Ghosh work for?
Arijit Ghosh works for PhonePe.
What is Arijit Ghosh's role at PhonePe?
Arijit Ghosh is listed as Zonal Collection Manager at PhonePe.
Where is Arijit Ghosh based?
Arijit Ghosh is based in Bengaluru, Karnataka, India while working with PhonePe.
What companies has Arijit Ghosh worked for?
Arijit Ghosh has worked for Phonepe, Findoc, Tala, Citibank India, and Ge Capital (India).
Who are Arijit Ghosh's colleagues at PhonePe?
Arijit Ghosh's colleagues at PhonePe include Bharath B S, Jayanth Pulluri, Radha Pachange, Alam Khan, and Vikas Tiwari.
How can I contact Arijit Ghosh?
You can use AeroLeads to view verified contact signals for Arijit Ghosh at PhonePe, including work email, phone, and LinkedIn data when available.
What schools did Arijit Ghosh attend?
Arijit Ghosh holds Mba (Pgpem), Business Administration And Management, General from Indian Institute Of Management, Bangalore.
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