Arijit Mukherjee Email & Phone Number

Hyderabad

- Leading Business & Marketing Analytics engagement for Consumer Banking Group- Customer segmentation and profiling, sensitivity analysis, propensity analysis for appropriate product recommendation- Define marketing engagement strategies for different customer segments through data driven operating model- Engaging customers for Next Best Interactions with hyper-personalized offers & content at most preferred time through right channel- Driving revenue growth through campaign insights, higher click and conversion ratios - Partnering with technology team for the migration of new in-house data platform - Managing budget and expenditure of the engagement and overall Project Governance- Talent management, liaising with Product, Operations, Customer Support, Legal etc

Bangalore

- Led Analytics & Data Science competency for TE Connectivity Services - Core team member of corporate strategy team and carrying out various initiatives like revenue forecasting accuracy improvement, Cross and Up sell of products, Safety stock & Inventory analysis etc.- Service delivery management for Business Analytics, Business Decision support and Market Research across all business units for global stakeholders - Created end to end visibility of Sales, Marketing, Finance and Operations on TE Big Data Platform using Analytics and BI tools - Introduced Market research portfolio for 2 new business units (Appliances and Data & Device) - End-to-end people management responsibility – Recruitment planning, training and skill development, performance management and appraisal

- Program Manager for Continuous Improvement Analytics initiatives for top 10 accounts- End Customer – Churn reduction, New customer acquisition, Cross sell & Upsell, Customer sentiment and CSAT Survey analysis to enhance overall Customer Experience - Internal – Call Volume Forecasting, Repeat Call analysis etc.- Aligned project managers to the goals and business benefits, build the project team- Scheduling projects and delivery milestones to obtain best results- Managed funding and expenditure of different activities and overall project governance- Analytics Manager for Contact Center Optimization for a leading Telco firm in PAN Africa- Business Optimization for Africa operations which includes Contact Center Optimization, IVR Optimization, Call Volume Forecasting- Transformed business problems into analytics opportunities and perform cost benefit analysis- Monitor and control project deliverables, schedule tasks, cost and performance- Managing customer relationship, risks, quality, audits, escalation and communication-Uplift IVR resolution rate by 20%, Increased Call Volume forecasting accuracy from 65% to 89%- Provided consultancy and due diligence services for new opportunities- Developed and implemented Self-Service Optimization Offerings to enhance customer experience and reduce servicing costs through effective channel management- Market Research and Analysis

• Project delivery and solutioning for one of the leading credit & store card service provider• Generated insights on Credit decision, Credit limit increase, Customer segmentation• Analyze customer behavior and generate insights for business decision• Improved IVR utilization by 3% and resolution rate by 6% over a period of 2 years which saved around USD 7MM for the client• Managed a team of analyst, developers and database administrators • Technical Solutioning and consultation

Executive General Management Program

Strategic Business Leadership

B.Tech, Electronics And Communication

Activities and Societies: College Cricket team, Quiz Competition.

12Th, Science.

Activities and Societies: Quiz Competition

10Th, Science

Activities and Societies: School Cricket team, Playing tabla, Quiz Competition.