• Delivering a positive customer experience for all customers and to ensure a smooth execution of the end–to-end shipment process by working closely various stakeholders• Work closely with External Sales Managers to cultivate the customer relationship with a view to maximizing volume and profitability at every opportunity• Ensure all products and services well presented to the customer in order to better take advantage of business differentiators in the market• Management of sales pipeline and segmentation alongside accurate equipment and booking forecasting

Eliminated Savings Account Passbooks physical copy for the customers to save around Rs. 16 lacs for RBL Bank.Designed process flow and customer journey for Re-KYC through Video Based Customer Identification Process.Performed TAT Analysis for branch transactions complaints to find the root cause of delay & improved it by 24%Prepared detailed business requirement document covering all the systems from which the information needs to be extracted and coordinated with IT for development of the system and controls within acceptable timeline.Designed the processes which will enable ‘Instant Gratification’ for the customers at the branches incoordination with different stakeholders within bank and formulating mandatory SOP’s for Branch Ops process.Conducted the User Acceptance Testing for the solution delivered by IT and incorporating the feedback received from branch / product / audit with constant monitoring, thereby strengthening branch ops framework.

Generated leads through LinkedIn & built engagement with 150+ organizations which helped in generating 60+ industry live projects for the students of IIM Kashipur.Facilitated industry-student interaction through 35+ guest lectures and leadership talk series by industry leaders (CXO’s), specialized workshops and seminars.

Analysed the different types of self-service kiosks available in the Indian market and identified opportunities of implementing it at the RBL branches and also evaluated branches for the feasibility to set-up self-service kiosks.Conducted Market Research survey using online questionnaire on 200 people from various demographics to understand the customer needs, demands and pain-points & identified the types of kiosks required to set up in RBL.Benchmarked RBL Bank with the other leading private banks as a part of secondary research to understand what strategies competitors are applying to set-up self-service kiosks and which services are offered through kiosks.Devised scalable model using Excel to identify the min. number of transactions required for the kiosks to be feasible.

Vision Technology Solutions

Formed the Mobile App Development Club of IIIT Naya Raipur- AppetIIIT.Built the official mobile app of IIIT Naya Raipur- IIIT Connect , which is available on Google Play.This app has been best rated 1st in Google Play in "IIIT" Category and also in Appszoom(A Barcelona based App Development Company).Worked towards digitalising the college campus by creating an e-commerce app portal, BookBazaar. BookBazaar has an unique idea where old and used books can be sold and bought online inside a college campus through e-commerce.The whopping success of BookBazaar created a valuation of Rs.37000 for itself on its inaugural run. BookBazaar is on the process of expansion around various other college campuses across the state and country. Worked to create , DigiLib, The Online Library where anyone with a valid association with the institute can request/issue a hold on the library books of their choice .