Handle escalated issues for Enterprise customers. Team up with T2 & T1 techs and advise. Troubleshoot the Jabra product portfolio -- Panacast, Evolve, Engage, Elite, Speak products, & Jabra Plus software. Participate in process changes with leadership, and team up with R&D, Engineering & Product Leads, and partners to resolve issues. Build relationships with customers and internal teams.

Handle high-visibility escalated issues for Enterprise B2B Video Conferencing support team. Advise T2 & T1 techs, Sales Engineering, Sales Execs, and external support teams.Troubleshoot Zoom Rooms, Microsoft Teams Rooms, Google Meet, for entire lineup of Logitech B2B VC hardware - Rally Bar, Roommate, Rally System, Meetup, Tap, Tap Scheduler, NUC, Group, Conference Cam Connect, PTZ Pro 2, plus many other webcams & headsets. Deep knowledge of Logitech Sync, LogiTune, RightSight, RightSight 2.Prepare iKB articles and customer facing FAQ's. Participate in process changes with leadership, PM tasks in Agile-light atmosphere with Asana task board.Collaborate with other support organizations to handle AV integration challenges, software update, & network configuration issues. Interface with PMs and engineering for bug fixes and new features. Update customers as fixes progress through engineering teams. Mentor & train other technicians, present fix info internally to other teams.Google Chat/GSuite/GMeet, Zoom, MS Teams, Slack, Zendesk, Jira, Salesforce, Asana, Confluence, Expensify, Pluralsight, Workday.Active member in Rising Professionals ERG. Internal training in IT & VC, cross-functional collaboration, leadership, and team building.

IS&T Training Internal Streaming Broadcast Engineer (on behalf of Aumkaara, Inc.) . Manage, maintain and operate IS&T Training streaming broadcast system technology, including live audio and video equipment, and supporting broadcast software. Maintain and edit digital elements in Wirecast Pro broadcast software for streamed event content, new and existing Apple employee training curricula, and new employee orientation. Technical Director for IS&T Training live events and classes. Successfully completed production facility relocation, updating & commissioining AV systems with internal Apple AV integration group and external AV vendors. Ensure functionality of integrated AV systems in exclusive IS&T training facility. Edit, curate with metadata and security controls, distribute recorded video (for VOD).

Manage AV support with IT team for 80+ VC rooms, design VC solutions for new remote offices, manage relationship with AV Integrator, update functionality of integrated boardrooms, supervise and train support team, track issues in ticketing system, direct All Hands company-wide livestream events, create design for All Hands space for new HQ, test other AV VC solutions. Create & document new processes for Tier 1-3 support & room sweeps, defined SLA's, document procedures into playbook. Document systems and workflows, define hardware RMA procedures, create RMA tracking process.Resolve significant AV technical problems from day one, continually improving processes, rooms, and installed AV VC technology.

Onsite tech for live events and theater. Setup and test mics and wireless mic systems, build & operate HD video cameras, TD video switchers, configure video networks, hang & configure projectors, hang lighting, setup & operate audio mixers, operate DMX lighting boards, install & configure computer networks.AV Crew for large scale corporate events at Moscone Convention Center for Cisco, Adobe, Google, Salesforce, Facebook, and others. AV Crew for large concerts at multiple venues (AT&T Arena, Cow Palace, Bill Graham Civic Auditorium, San Francisco City Hall, Village Theater, Outside Lands, and more).General AV at hotels and concert venues. Computer1 (C1), Audio2 (A2), and V2 (Video2), Camera Operator, TD, Multisource Video Technician, & general Stagehand. Steward, Video Department Head, & Computer Department Head at smaller events.

On-site AV tech for live events for Executive Presentations, Marketing Events, Town Halls. Operate PTZ cameras, audio, lights, and webstreaming with Zoom. Configure & update Crestron automation, operate AMX panel for AV live event production, configure Shure MXA 910, QSC DSP, support variety of Epson projectors.Also support VC Systems (Zoom, Cisco Telepresence, Polycom Trio, Skype, Lync, and more). Install and update gear for Zoom rollout.

AV operations for events, support video conferencing systems. Audio, camera, technical director with PTZ robotic camera Vaddio switcher/CCU, webcast & stream on INXPO CMS platform, from town halls to all employee meetings. AMX automation, Crestron, and Audia/Biamp audio processing.Maintain & upgrade video conferencing hardware & software, administer Zoom, Cisco video conferencing setups, Intercall phone conferences, Polycom. Rolled out Zoom, installed dedicated Zoom Rooms, & removed Vidyo. Support C-level executives.Supervised rollout of EventBoard to 5 locations. Provided global AV support for California, New York, New Mexico, Japan, Hong Kong. Collaboration tools include Smartsheets, Box.com, Outlook, Microsoft Teams, Slack, & Zoom. Tickets in ServiceNow.

Direct crew for field Livestream webcasts on Tricaster Mini via Ustream, three Canon HD camera shoot with Tricaster Mini, setup Dracast LED lights, live webcast and record for later rebroadcast on Channel 28. Work with clients on desired product, staging, and rehearsals.Build out programming blocks in Cablecast scheduling software on Tightrope video server, ingest content and PSA's, adjust formatting & metadata.

Produce & direct webcast of government meetings for BAHA (BAAQMD & MTC), preproduction and postproduction, Livestream webcast with Granicus using Granicus Live Manager and Granicus Media Manager, Telemetrix Robotic Camera Control with Sony Robotic HD cameras, Ross Crossover video switcher, Chyron Lyric graphics, media archiving with Blackmagic SSD deck, Adobe CC suite, operate Crestron controls for room lighting and projectors, add metadata to videos -- tags, agendas, minutes, timestamps, close captions.

Master Control Operator, switch live and pre-recorded playbacks for TV station, adjust A/V levels for content with vectorscope / waveform / proc amp monitor, & lock w/frame-sync. Build daily programming lists on video servers (Leitch & Crispin/Omneon), capture global feeds from satellite and FTP, digitize & transcode content, PAL/NTSC conversion, subclip China News & KBS News (Korean), operate video switcher, audio boards, setup mic, technical director. Occasional stage direction. Calibrate lighting for cameras and playback, configure video network routing, image processing, bugs, editing, effects, and more. (Final Cut, After Effects).

Filmmaker, Producer, Composer, Editor on several award-winning short films, including *RANTz*, which documented people's unrest in SF prior to the Obama-McCain Presidential election, and won Best Edited and Best Short Film at Castro Theater short film festival. Other films included 'Launched' and 'Oh That's Nice', which screened in theaters for different film competitions and events.

Upgraded software for master control, workstations, and studio. Responsible for continual broadcasting for three TV stations. Create daily programming and built show blocks using Crispin RapidPlay-X. Remote capture of live shows, fix audio/video, edit for re-broadcast. Streamlined programming processes, upgraded video servers, and expanded the quality content available to the station. Ingest footage in a variety of formats and transcoded content, edit shows, output DVDs and archive content, capture live broadcasts from City Hall and School Board Meetings, sound & video correction, and operate audio boards & video switchers for in-studio production.

Teachers Assistant at BCC in a multimedia survey class covering Photoshop, Illustrator, Cinema 4D, and Painter. One-on-one, hands-on assistance. Also was Teachers Assistant for Final Cut Pro course.

Technical Director for a live-to air broadcast from Berkeley City Hall. Operate three robotic Sony cameras and operate a switcher, mix sound, trigger all CG and lower thirds, generate DVD backups, transcode footage & configure events in Tightrope server for re-broadcast.

Acquire audio/visual feeds, use Kenwood Group's custom hardware/software package to capture and encode HD video for a range of deliverables including: live webcast, editing for re-broadcast, DVD's, and more. Capture engineer for Adobe CS4 Launch.

Provide IT support for sales, client-side tech teams, and internal tech teams. Assist Sales with pre- and post-sales technical issues at client sites. Acting technical liaison for clients. Project management for large installs, upgrades, relocations.

Director, Producer, Camera Operator, Sound Mixer, Switcher, and Floor Manager for various shows: BetterBadNews.com, Funky Fitness, "The Counter Culture Hour" with V.Vale, Hour of Love Energy, multiple live music performances, and more.

Back-end support, on-site and remote training, hardware/software updates, records maintenance, troubleshooting, and upselling. Primary contact for clients, interface person between sales & tech support. Relationship management.

Setup servers for tradeshows, traveling support for speakers and hardware. Maintained complicated custom audio/video systems for Corporate Visitors Center. PC and server maintenance and troubleshooting.

Engineer for Sales Team. Troubleshoot client problems, train users, maintain internal Win XP network, PC's and server, liaison between client, sales, and support.

Phone support Tier 2 for UNIX Server IP WAN. Extensive WAN, LAN, network hardware, and PC troubleshooting. Train client offices.