Arik Rockach Email & Phone Number

Israel

Tel Aviv

Project management via Agile scrum methodology in data/Information based products.* Working in a SaaS environment.* leading technological products and cross-organization processes.* Plan product process and workflow automation for a faster and optimized client experience. * Working with cross-functional teams to achieve project goals.* Translate complex concepts into simple, fast and clear language.* Conducting in-depth market and competitor’s Analytical research.* Experience with CRM/ERP and B2B/B2C SaaS products.* Develop and manage digital content strategy.* Manage company websites.

Israel

* Create and manage PRD’s.* Work with Inbound and Outbound customers on features and requirements - scope and prioritize activities.* Drive product decisions, prioritization, and execution of product definition to maximize product success.* Oversee and control the product release cycle.* Establish and maintain strong customer relationships.

Belgium

* Leading a team of Presale and support experts. Drive first class presale and support for Creo/Kodak Digital printing systems on Xerox, HP Indigo, Canon, K.M and Kodak digital printing systems.* Provide accurate remote and on-site resolutions to customers on HW and SW upgrade, installation, Color calibration, color management, imposition, workflow connectivity etc.* Work closely with field service engineers and internal groups to resolve customer issues.* Hold meetings and communication with field engineers for updates, training and collect valid information.* Priorities support actions while communicating action items and resolution timeline to all parties.* Communicate customer’s needs, workflow and advice of potential sales opportunities.* Putting together business cases and product training for sales teams and events.* Maintain reports and documentation via CRM support system.

Israel

* Leading the QA team and its QA methodology for multidisciplinary Product testing* Developing QA documents STP, CTP, STD, and Tracking reports while using Agile methodologies.* Implement ISO certification.* Work closely with R&D teams, design, integration and application for best QA practice.* Using Agile testing methodologies.* QA Bug system manager.