Ari Taj Email & Phone Number

Toronto, Ontario, Canada

🔹 Led the IT Department amidst frequent turnover, ensuring smooth operations and uninterrupted end-user support.🔹 Rolled out the Intune Project, revolutionizing laptop and desktop setup processes and amplifying remote management capabilities.🔹 Managed the 'epicis.com' project, demonstrating adaptability in navigating both IT infrastructure and domain-specific tasks.🔹 Enhanced team performance by training IT Analysts and Co-op members, consistently achieving 200-250 ticket resolutions monthly.🔹 Collaborated effectively with an external IT Outsourced Provider, maximizing their service offerings and ensuring top-tier support.🔹 Designed and executed strategic IT initiatives in response to surging ticket volumes in 2023, optimizing the IT environment for scalability.🔹 Initiated the transition to cloud-based storage solutions, reducing reliance on traditional systems and streamlining access.🔹 Closely coordinated with third-party vendors to optimize tools and services, reinforcing the IT foundation.🔹 Addressed complex IT escalations promptly, particularly in the Epic environment, ensuring business continuity.🔹 Advocated for continuous team training, promoting knowledge sharing and capability enhancement within the department.🔹 Engaged in transparent communication with senior leadership, translating technical nuances into strategic insights to drive business alignment.

Toronto, Ontario, Canada

🔹 Partnered with the VP to address critical client issues, specifically those with recurring helpdesk tickets.🔹 Implemented Azure Virtual Desktop pools and Golden Images to enhance virtualization environments.🔹 Assisted the technician team with escalated tickets, ensuring swift resolutions.🔹 Spearheaded projects for client migration from older servers to advanced virtual platforms.🔹 Offered comprehensive training to technicians, enhancing operational efficiency.🔹 Troubleshot and resolved diverse O365 issues for multiple clients.🔹 Rolled out Intune for efficient application deployment on laptops and PCs.🔹 Played a pivotal role in data center migrations.🔹 Configured Intune as the central MDM, streamlining mobile device management.🔹 Developed technician documentation to facilitate efficient issue resolutions.🔹 Directed team coordination efforts, ensuring seamless problem-solving.🔹 Engaged directly with Microsoft to permanently address software issues.

Toronto, Canada Area

🔹 Spearheaded comprehensive IT projects, encompassing research, recommendation, design, and implementation.🔹 Administered Office 365 ecosystems, including User Management, Licensing, and Hybrid AD environments.🔹 Designed, deployed, and maintained intricate network infrastructures, ensuring robust documentation.🔹 Orchestrated ISP migrations, working with diverse technologies.🔹 Excelled in virtualization, leveraging VMware, Hyper-V, and ESXI 7 with clustering and VMotion.🔹 Maintained Windows, Exchange, and Terminal servers, with expertise in RDS configurations.🔹 Managed extensive storage solutions using Raid, SAN, Cloud, NAS, and Dell storage devices.🔹 Collaborated with software and service providers to facilitate resolutions.🔹 Established inter-site connectivity, mastering VPN, IPSEC, firewall rules, and QoS.🔹 Ensured security and functionality with antivirus deployment, mail server management, and Sonicwall router setups.🔹 Championed disaster recovery strategies, virus removal, and diverse backup/restore methodologies.🔹 Led domain migrations, policy creations, and offered multi-level technical support.🔹 Assisted HR in the technical hiring and training processes, contributing to team proficiency.

Toronto

**TECHNICAL SUPPORT** at **TELETECH / ROGERS**🔹 Provided first-rate technical assistance to users, addressing inquiries regarding product functionalities.🔹 Diagnosed and resolved technical hardware and software issues promptly.🔹 Guided users through step-by-step solutions in a clear, concise manner.🔹 Collaborated closely with the team to ensure continuous service improvement.🔹 Documented help desk contacts and solutions to foster knowledge sharing.**TECHNICAL SUPPORT** at **TELETECH / SPRINT CANADA**🔹 Delivered consistent technical support, ensuring customer satisfaction and retention.🔹 Troubleshot and resolved connectivity and device-related issues.🔹 Assisted in user training and produced knowledge articles for common issues.🔹 Partnered with cross-functional teams to escalate complex issues.🔹 Kept up-to-date with the latest solutions and updates in telecommunications.**TECHNICAL SUPPORT** at **AEGIS**🔹 Served as the primary point of contact for technical concerns, elevating user experiences.🔹 Managed ticketing system efficiently, prioritizing and resolving issues timely.🔹 Conducted remote sessions when necessary, offering direct troubleshooting assistance.🔹 Collaborated in team meetings, discussing recurrent problems and proposing proactive solutions.🔹Ensured adherence to company guidelines and technical protocols in all interactions.