Ariane Ribeiro

Ariane Ribeiro Email and Phone Number

Customer Support Specialist with a focus on problem-solving
Ariane Ribeiro's Location
Campinas, São Paulo, Brazil, Brazil
Ariane Ribeiro's Contact Details

Ariane Ribeiro work email

Ariane Ribeiro personal email

n/a
About Ariane Ribeiro

I have 5 years of professional experience, I specialize in providing high-level technical solutions and support. Until October 2023, In my most recent role, I exceeded service level goals, achieving top performance in productivity, contributing to KPI management, and working closely with internal teams to resolve complex accounts, subscriptions, and billing issues. My customer service, account management skills, and tools like Salesforce CRM and ITSM were crucial in delivering efficient support and proactively solving problems, always focusing on end-user satisfaction.

Ariane Ribeiro's Current Company Details

Customer Support Specialist with a focus on problem-solving
Ariane Ribeiro Work Experience Details
  • Docusign
    Support Analyst
    Docusign Oct 2021 - Oct 2023
    Supporting external users through the phone and emails; Problem-oriented customer troubleshooting, including complex account, subscription, and billing scenarios that support subscription management; Working with internal teams (Sales, Billing, etc.) to drive resolution on behalf of the external customer; Meet and exceed service level goals; Meeting and exceeding customer support service level targets and service management KPI
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  • Anheuser-Busch Inbev
    Service Desk Analyst
    Anheuser-Busch Inbev Feb 2021 - Apr 2021
    Campinas, São Paulo, Brasil
    -Supporting internal users, with software, hardware and mobile devices;-Applications and Office 365 tool (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint and Teams);- Create, maintenance, migration of mailbox and distribution lists;- Reset/unlock passwords;- Install/Uninstall programs;- Monitoring/Resolving tickets in ITSM tool (Service Now and JIRA);- Management of account's user in Active Directory;- Management of account's user in Azure Portal;- Management of account's user in Zoom.
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  • Kroton
    Customer Experience/Support
    Kroton Aug 2020 - Feb 2021
    Supporting external users, regularizing their academic and financial status through the ITSM tool.
    View
  • Sherwin-Williams
    It Analyst
    Sherwin-Williams Apr 2019 - Jan 2020
    - Aid in the rollout process of laptops, desktops and printers;- Deploy of Windows 10 among others software;- Management of assets;- Supporting users on software and hardware;
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  • Raízen
    Help Desk Assistant
    Raízen Nov 2018 - Mar 2019
    - Supporting internal users, with software, hardware and printers;- Mapping printers, shared folders;- Reset/unlock passwords;- Monitoring tickets in ITSM tool and dispatching them.- Managemant of account's user in Active Directory.
    View
  • Ibm
    Technical Support Analyst
    Ibm Mar 2013 - Nov 2013
    Campinas E Região, Brasil
    - Supporting internal users on Windows environmental;- Management of users in SAP/JDE environmental;- Aid with Outlook;- Install programs;
    View

Ariane Ribeiro Skills

Microsoft Office Sistemas Operacionais Sap Erp Administrative Assistants Microsoft Windows Windows Suporte Ao Cliente Lotus Notes Office 365

Ariane Ribeiro Education Details

Frequently Asked Questions about Ariane Ribeiro

What is Ariane Ribeiro's role at the current company?

Ariane Ribeiro's current role is Customer Support Specialist with a focus on problem-solving.

What is Ariane Ribeiro's email address?

Ariane Ribeiro's email address is al****@****ibm.com

What schools did Ariane Ribeiro attend?

Ariane Ribeiro attended University Of California, Santa Cruz, Faculdade De Tecnologia De São Paulo - Fatec-Sp, Fatec.

What skills is Ariane Ribeiro known for?

Ariane Ribeiro has skills like Microsoft Office, Sistemas Operacionais, Sap, Erp, Administrative Assistants, Microsoft Windows, Windows, Suporte Ao Cliente, Lotus Notes, Office 365.

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