Please complete the CAPTCHA to continue
@ibm.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Ariane Ribeiro is listed as Customer Support Specialist with a focus on problem-solving based in Campinas, São Paulo, Brazil. AeroLeads shows a work email signal at ibm.com and a matched LinkedIn profile for Ariane Ribeiro.
Ariane Ribeiro previously worked as Support Analyst at Docusign and Service Desk Analyst at Anheuser-Busch Inbev. Ariane Ribeiro holds Feminism And Social Justice from University Of California, Santa Cruz.
This section adds company-level context without repeating Ariane Ribeiro's masked contact details.
AeroLeads found 1 current-domain work email signal for Ariane Ribeiro. Compare company email patterns before reaching out.
I have 5 years of professional experience, I specialize in providing high-level technical solutions and support. Until October 2023, In my most recent role, I exceeded service level goals, achieving top performance in productivity, contributing to KPI management, and working closely with internal teams to resolve complex accounts, subscriptions, and billing issues. My customer service, account management skills, and tools like Salesforce CRM and ITSM were crucial in delivering efficient support and proactively solving problems, always focusing on end-user satisfaction.
Listed skills include Microsoft Office, Sistemas Operacionais, Sap, Erp, and 6 others.
A career timeline built from the work history available for this profile.
Supporting external users through the phone and emails; Problem-oriented customer troubleshooting, including complex account, subscription, and billing scenarios that support subscription management; Working with internal teams (Sales, Billing, etc.) to drive resolution on behalf of the external customer; Meet and exceed service level goals; Meeting and exceeding customer support service level targets and service management KPI
Campinas, São Paulo, Brasil
-Supporting internal users, with software, hardware and mobile devices;-Applications and Office 365 tool (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint and Teams);- Create, maintenance, migration of mailbox and distribution lists;- Reset/unlock passwords;- Install/Uninstall programs;- Monitoring/Resolving tickets in ITSM tool (Service Now and JIRA);- Management of account's user in Active Directory;- Management of account's user in Azure Portal;- Management of account's user in Zoom.
Supporting external users, regularizing their academic and financial status through the ITSM tool.
- Aid in the rollout process of laptops, desktops and printers;- Deploy of Windows 10 among others software;- Management of assets;- Supporting users on software and hardware;
- Supporting internal users, with software, hardware and printers;- Mapping printers, shared folders;- Reset/unlock passwords;- Monitoring tickets in ITSM tool and dispatching them.- Managemant of account's user in Active Directory.
Campinas E Região, Brasil
- Supporting internal users on Windows environmental;- Management of users in SAP/JDE environmental;- Aid with Outlook;- Install programs;
Quick answers generated from the profile data available on this page.
Ariane Ribeiro is listed as Customer Support Specialist with a focus on problem-solving.
AeroLeads has found 1 work email signal at @ibm.com for Ariane Ribeiro.
Ariane Ribeiro is based in Campinas, São Paulo, Brazil.
Ariane Ribeiro has worked for Docusign, Anheuser-Busch Inbev, Kroton, Sherwin-Williams, and Raízen.
You can use AeroLeads to view verified contact signals for Ariane Ribeiro, including work email, phone, and LinkedIn data when available.
Ariane Ribeiro holds Feminism And Social Justice from University Of California, Santa Cruz.
Ariane Ribeiro is listed with skills including Microsoft Office, Sistemas Operacionais, Sap, Erp, Administrative Assistants, Microsoft Windows, Windows, and Suporte Ao Cliente.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Ariane Ribeiro you were looking for.
