Ariadna Mateu Email & Phone Number

Utah, United States

Internal events are a powerful tool for driving employee engagement, fostering collaboration, and aligning everyone with the company’s vision. By creating spaces for innovation, teamwork, and shared experiences, we help ensure that every individual feels valued and empowered to contribute to BambooHR’s strategic goals. These events play a vital role in building a thriving culture that directly impacts our success.

Utah, United States

Currently serving on the mentorship committee for the Silicon Slopes Women in Leadership mentorship program, which is preparing to launch its Fall 2024 cohort.- Helping with the design and implementation of the mentee/mentor journey map, including key touchpoints and communication strategies.- Developing questionnaires to align mentor-mentee expectations.- Crafting the programming and planning for the mentorship program's opening ceremony.

Dedicated to cultivating a thriving Kiln co-working community, my mission is to conceptualize and deliver exceptional experiences, with a keen focus on driving impactful member retention strategies.In my role, I seamlessly collaborate with Marketing and Sales to spearhead community campaigns, initiatives, and experiments, continuously exploring new avenues for enhanced community engagement.As the leader of the Member Experience Managers team, I guide the team toward our goals… Show more Dedicated to cultivating a thriving Kiln co-working community, my mission is to conceptualize and deliver exceptional experiences, with a keen focus on driving impactful member retention strategies.In my role, I seamlessly collaborate with Marketing and Sales to spearhead community campaigns, initiatives, and experiments, continuously exploring new avenues for enhanced community engagement.As the leader of the Member Experience Managers team, I guide the team toward our goals while providing hands-on support. Additionally, I actively contribute to the ongoing professional development of the team. Show less

Orem, Utah, United States

Hired to build a new CX department beyond just customer service and email response for a rapidly growing B2C firm. Using design thinking methods and CX best-practices to create relevant, easy, and distinctive customer journeys.- Implemented new processes and measurement that reduced customer service response times by 63%.- Developed new field marketing program to engage customers and wholesale partners to increase brand awareness that exceeded goal by over 54%. - Built a system… Show more Hired to build a new CX department beyond just customer service and email response for a rapidly growing B2C firm. Using design thinking methods and CX best-practices to create relevant, easy, and distinctive customer journeys.- Implemented new processes and measurement that reduced customer service response times by 63%.- Developed new field marketing program to engage customers and wholesale partners to increase brand awareness that exceeded goal by over 54%. - Built a system for standard operating procedures (SOP) for customer service responses to decrease time of onboarding and training new team members by over 60%.- Deployed product return tech platform that automated processes and reduced labor time and costs on returns and warranty by over 20%.- Built voice-of-the-customer (VOC) data collection process and system that did not previously exist.- Managed two intern team research projects to improve customer journeys on the website. I left before site implementation data was available.- Established annual CX strategy, metrics, and KPIs and reported performance directly to the executive team.- Created essential data sets and CX tools that didn’t previously exist: customer journey maps, emotional maps, value propositions, persona profiles, and segmentations. Show less

Utah, United States

As a new role in the department, I built the functions and processes from the ground up: intentionally designing, planning, and implementing systems and experiences that improve and enhance the overall student experience and outcomes from recruitment to graduation. Due to COVID, over half of the events I built were virtual.• Managed a cross-functional team of five student leaders and 35 student volunteers: including training, leadership, and skill development in building and delivering… Show more As a new role in the department, I built the functions and processes from the ground up: intentionally designing, planning, and implementing systems and experiences that improve and enhance the overall student experience and outcomes from recruitment to graduation. Due to COVID, over half of the events I built were virtual.• Managed a cross-functional team of five student leaders and 35 student volunteers: including training, leadership, and skill development in building and delivering department events.• Managed 39 yearly events (virtual and in-person) to engage, educate, and entertain the students and connect them with industry leaders in preparation for career placement.• Built a new ExDM brand and communication strategy and launched a weekly student newsletter that helped increase the number of applicants to the major by 11% year over year.• Innovated a new student onboarding process and experience that exceeded initial goals of student engagement and department rating by over 10%.• Led continual data and insights assessment to determine students’ NPS rating of the department and their needs. Show less

Designed, built, and managed full life-cycle of high impact B2B field marketing events to help marketing and sales teams meet pipeline and ARR objectives. Some firms I built events for: Adobe, Deloitte, WPP, Capgemini, Cognizant, r2i, and Hero Digital.• Collaborated with and built communication flows across many orgs and teams: executives, partners, marketing, sales, product, and SMEs.• Created a holistic field event management system that ensured goal attainment and alignment… Show more Designed, built, and managed full life-cycle of high impact B2B field marketing events to help marketing and sales teams meet pipeline and ARR objectives. Some firms I built events for: Adobe, Deloitte, WPP, Capgemini, Cognizant, r2i, and Hero Digital.• Collaborated with and built communication flows across many orgs and teams: executives, partners, marketing, sales, product, and SMEs.• Created a holistic field event management system that ensured goal attainment and alignment across teams and stakeholders: strategies, sales objectives, event and experience design, content, creative design, campaigns, logistics and production, measurement, lead capture processes, and post-event analysis.• Built and managed strategies and logistics for 21 events: virtual, in-person, intimate and high-touch, and components of large conferences like Adobe Summit.• Built centralized processes and procedures for event and program management that reduced production management costs by over 55%.• Managed hiring and direction of over 30 vendors for event production.• Created surveys and analysed lead capture and feedback data to iterate event features and experiences. Show less

Barcelona Area, Spain

Managed executive programs for over 60 leading multinational companies. We created learning experiences and content to help them evolve their business strategies, leadership skills, critical thinking, and global mindset.- Delivered 100+ customized programs with top international companies.- Created logistics processes that increased program capacities and revenues while keeping operational costs flat.- My work directly contributed to the success of our Custom Program ranking 1st in… Show more Managed executive programs for over 60 leading multinational companies. We created learning experiences and content to help them evolve their business strategies, leadership skills, critical thinking, and global mindset.- Delivered 100+ customized programs with top international companies.- Created logistics processes that increased program capacities and revenues while keeping operational costs flat.- My work directly contributed to the success of our Custom Program ranking 1st in the world for executive education by the Financial times each year 2015 – 2018.- Responsible for the hiring and management of internal and external vendors.- Created surveys and analysed customer feedback data to adjust program features and experiences.- Assisted with the development and inclusion of new technologies into programs such as blended and online learning.- Managed the finances and budget for each program.- Lead team to analyse all logistics, processes, feedback, and vendors of each program to make iterations and improvements to increase customer experience and revenues. Show less

I wanted to add more balance to my life and enhance my leadership skills in helping teams evolve from just striving to thriving. I spent this time training in Mindfulness and Well-Being to develop new tools for management. These new methodologies - that I continuously study & research as they evolve - have allowed me to delve into the art and science of understanding humans so I can create better human experiences.

London, United Kingdom

Managed the Purchasing department for the iconic 5-star luxury Hotel, that included 247 bedrooms, 60 suites, 2 bars, 8 event spaces, and 3 restaurants. Proactively identifying and assisting the departments with their purchasing needs, formulating strategies to deal with the ever-changing needs of this ultimate and demanding service environment.• Responsible for procurement of all Food, Beverage, Consumables & F&B Operating Equipment • Negotiated supply of goods with 300+ suppliers for… Show more Managed the Purchasing department for the iconic 5-star luxury Hotel, that included 247 bedrooms, 60 suites, 2 bars, 8 event spaces, and 3 restaurants. Proactively identifying and assisting the departments with their purchasing needs, formulating strategies to deal with the ever-changing needs of this ultimate and demanding service environment.• Responsible for procurement of all Food, Beverage, Consumables & F&B Operating Equipment • Negotiated supply of goods with 300+ suppliers for optimal price while maintaining our standards of product quality and efficiency of supply chain• Created inventory ordering and management processes that reduced labour and admin costs by 27%• Responsible for the management of the online ordering system Adaco.Net• Worked cross-functionally with the Executive Financial Controller, Executive Chef and F&B manager to achieve budget and revenue goals• Motivated and lead my team members resulting in them rating my department at 90% for the company Employee Satisfaction/Engagement – compared to 60% for most other departments within the company. Show less

Amalgamation of Banqueting Dispense in to the purchasing operation.Liaising with F&B control and Executive Chef to achieve a low food and beverage cost. Developing and growing staff within the department in order they take more responsibility and drive the department forward.

Responsible for all day to day purchasing, upkeep of purchasing system, negotiating non inventory purchases, beverage, consumables etc. 5 direct reports.Key instigator in the amalgamation of goods receiving, stores, and cellar in to purchasing department. Optimising stock levels.Responsible for price updates.Working towards the reduction of unnecessary processes.

On a day to day basis responsible for all beverage and consumable purchases.Updating price lists.Sourcing and negotiating supplier contracts.3 direct reports.

Postgraduate Diploma In Hotel Business Management And Organisation

Tourism & Hospitality Bachelor

Undergraduate Degree In Hospitality Management, Graduat

Celta, • Certificate In English Language Teaching To Adults (Celta)

Foods, Nutrition, And Wellness Studies, General, Fundamentos De Nutrición Para El Deporte (Basics On Nutrition For Sports)

The course combines theoretical and highly practical sports nutrition aspects, incorporating classroom practices and the presence of elite.

Compassion Cultivation Training Certificate

The CCT course is an 8-week educational program that combines traditional contemplative practices with contemporary psychology.