Arin Arnold Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

The role of Interviewer requires me to interview business owners and managers to gather vital statistical employment and economic information that is used by Statistics Canada to produce the monthly employment numbers they release monthly. The role requires a high degree of diplomacy and interpersonal savvy to rapidly build trust with whom you are asking to receive sensitive information about their business's performance. I would then correlate the information in my reports for further analysis.

Calgary, Alberta, Canada

Responsible for hiring, training and Leading a Team of twenty Enumerators to conduct vital census work in an area with over 10,000 residents under a condensed three-month timeline. 〈 Remotely coordinated hiring and training a Team of 20 enumerators in relevant Census information needed to conduct the work with the public to complete the 2021 Census and all within a timeline measured in a few days and focused efforts on efficiency of Enumerators in role and coached and trained effective engagement with the public that aligns performance of the team with Census KPI’s 〈 Supervision and Leadership to ensure best practices (such as positive ways used in overcoming reluctance or refusals from the public in Questionnaire completion) are being used, results achieved and timelines for completion are met.〈 Completed regular tracking of results and coached or performance managed team as needed to keep the team on track to attain results. Achievements• I am most proud of how quickly I was able to remotely receive my own training and then assemble, train and lead my own high performing team all in deadlines measured in days. This success lead to my team hitting or exceeding all Census KPI’s, such as percentage of completed forms, 2-3 weeks before expectations (and before other Crew Leaders) and sustained from Week 2 of the project until its conclusion in Week 20. This success also afforded me the opportunity to temporarily transfer my work to another part of the province to help drive results there as well. I really enjoyed the fast paced nature of this work after the long months of Covid.

Calgary, Canada Area

Hired to help lead and assist in moving the management style and store culture from an individual contributor sales model to a team success centered model.〈 Using my expertise in change management, trust and relationship building, coaching and mentoring to assist multiple levels of the organization to change and adapt the store culture〈 Leveraged my past knowledge and success in human resources management to address challenges and difficult peopling situations fairly and consistently head-on.〈 Built upon and elevated my existing experience of world class customer service into the luxury retail environment〈 Contributed to the daily management of all aspects of business operations including management of a tailor shop, learning the use of sales based software such as Sales Logix and a specialized Harry Rosen sales app called Herringbone〈 Also Managed a sub-team of high performing, experienced sales professionals with sales goals in excess of $5 millionAchievementsParticularly proud of the amount of work done as part of a highly experienced leadership team as it was an enjoyable departure from being the senior leader. Despite existential concerns such as the struggling Calgary economy and eventually Covid we were able to work through many of the key challenges faced at this location including improved KPI and Sales results and the resolution of many outstanding and complicated people management concerns

Calgary, Canada Area

Responsible for the financial success of the store, ensuring that operations ran smoothly and it was appropriately staffed.〈 Ensured the visual execution of the store met company standards and that merchandizing planogram was adhered to and optimized.〈 Planned and executed a very large book launch and signing for a Chris Hadfield book. Expected and planned for 500 people over a 4 hour period but on the day and in the moment we had to adjust for and host nearly 2000 guests during the seven-hour event and it was one of the most successful signings of his book tour.〈 Achieved and maintained a high-staff engagement score two-years running. Taking it from the low 70 percent mark to 90-95% through the use of change management principles.o Built positive working relationships with internal and external business partners.o Acquired a reputation for success in hiring, training or developing new and existing talent including 6 leadership team members, many of whom went on to become valued high performing staff at other locations.o Built reputation for successfully resolving people management challenges (with both internal and external stakeholders) and addressing difficult conversations head-on.〈 After prior years of decline I grew store revenues by $200,000 through a focus on KPI growth, customer service excellence and staff engagement〈 Held district wide ambassador role for a new company wide project focused on developing a shared district wide labour pool strategy〈 Participated in the successful pilot and then companywide launch of Omni Channel sales program specifically an in-store remote payment and ordering system Achievements• Most proud of my ability to take my learnings from past experiences (Leadership ability, People development and business management) while synthesizing new learnings particular to a Big Box Retail and/or Bookstore industry environment.

Calgary, Alberta, Canada

Managed, mentored and trained new Store Managers in a condensed and challenging course aimed at providing new leaders all the skills necessary to operate a store successfully.〈 Consistently met or exceeded company targets for financial, customer service and internal staff development.o Managed a team of over 24 staff with an emphasis on efficiencies in sales, scheduling, retention, discipline and customer service.〈 Classroom Facilitator responsible for the (Calgary) area-wide training of new entry level Baristas and Shift Supervisors.〈 Took an underperforming store from losing 4-6% in sales YOY to a store making that amount over target and being one of the highest overall performing stores in the district and city〈 In addition, I held a very different role as an individual contributor when I joined the National Starbucks Sales Team in the role as an Account Service Representative. I was responsible for the auditing of company standards in the preparation and execution of serving Starbucks Products and the building and managing of relationships with a variety of third party vendors in 1500 accounts across Southern Alberta and Saskatchewan. The role ended companywide some 8 months later when I returned to the Store Manager roleAchievements• I’m most proud of all the opportunities provided to me to learn and exceed as a People Leader and Business Manager. Success such as stabilizing staffing during a labour shortage and creating a positive, fun and service focused café for customers and staff would ultimately result in the locations I managed returning financially to the black and the establishment of a long-term, multi-year succession plan.

Calgary, Canada Area

-Conduct product knowledge, quality standards, equipment, merchandise, promotion training for new and existing account openings-coordinate and supervise third party vendor installation including assessing location and customer readiness-Maintain ongoing account management services and support territory managers through quality assurance to ensure customer satisfaction

Culinary Arts, Culinary Arts

Introduction To Project Management