Arin Steinhauser, Gms Email & Phone Number

Detroit, Mi, Us

Detroit Michigan

The Detroit Economic Club (DEC) is a non-partisan, non-profit organization committed to the discussion and debate of important business, government and social issues. The Young Leaders program is an "under 40" subsect designed to create platforms for professional and personal growth, connectivity and service for our regional young leader community.As part of the DEC YL Board of Directors, I serve on the marketing and communications team, and focus on membership and sponsorship recruitment and retention. I have chaired the marketing team of the annual Young Leader Conference, as well as participated in several volunteer activities throughout my engagement with the club.

Non-Union employee engagement. Responsible for development and interpretation of HR policy, employee manual, job descriptions, business notifications, third party 401K and health insurance communication, and collaboration with third party HR services providers.

Warren, Mi

Responsible for all aspects of customer engagement from pre-sale through post-move claim resolution. Lead multiple diverse teams in maximizing profitability and customer satisfaction. Highlights below:Passive and active pre-sales: Website development and maintenance, SEO/SEM, traditional marketing (ad buys, sponsorships, promotional) social reviews management (Google, Facebook).Sales: Oversaw private sales, encompassing field and inside sales teams. Purchased-lead generation and allocation, sales strategy, pricing and tactics, organic lead generation, marketing and front desk reception management. Corporate trade show / event booth design and staffing.Domestic Customer Service: Lead the domestic customer service department in carrying out pre-move surveys, move costing, approvals and coordination.International Customer Service: Lead the international move coordination team, maintained global communication with clients and transferees, customs clearance, preparing shipments for export, port logistics and forwarder coordination.National Accounts Client Services: National accounts lead contact, policy development assistance, crisis triage, group trainer, quarterly business review development, sales support, event host.Claims Manager – Supervised a team of claims adjusters, facilitated the settling of complex loss and damage claims. Set and reviewed company policy to determine coverage or liability.

National accounts lead contact, policy development assistance, crisis triage, group trainer, quarterly business review development, sales support, event host.

Lead the international move coordination team, maintained global communication with clients and transferees, customs clearance, preparing shipments for export, port logistics and forwarder coordination.

Local, interstate and international household goods service delivery. Managed a team of remote and local customer service move coordinators overseeing an average of 500 active relocations at any one time. Lead the domestic customer service department in carrying out pre-move surveys, move costing, approvals and coordination. Client policy interpretation and enforcement. Weekly KPI reporting, budgeting, escalation and resolution management.

Supervised a team of claims adjusters, facilitating the settling of complex loss and damage claims. Oversaw van line communication. Set and reviewed company policy to determine coverage or liability.