Arina Siddique Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Ensure optimal client satisfaction and retention while onboarding business owners to the Reveal platform, including managing onboarding flow, identifying obstacles, and recommending solutions.• Identify and troubleshoot equipment issues as well as provide clients with relevant resources.• Respond to inquiries from new and existing customers throughout the implementation process.• Maintain responsibility for overseeing shipping fleet units and scheduling trainings and installations.• Leverage strong interpersonal and communication skills to cultivate and maintain long-term relationships with customers, vendors, and internal stakeholders.• Contribute to ongoing collaboration and effective ideation by facilitating focus groups and meetings with staff and leadership aimed at developing innovative solutions and suggestions.• Achieved the Premier Aspire Recognition Award for the highest KPIs and customer satisfaction within the first three months of employment; outperformed individual KPIs on a consistent basis; achieved KPIs in the 80-93% range for four consistent months, where base KPIs ranged between 60-70%.• Supported operational excellence by overseeing the development and implementation of a new hire guide to streamline transitions for future team hires.• Gain a deep understanding of client needs in order to provide tailored solutions and support.• Enable continuous improvement by identifying process inefficiencies and implementing new solutions.• Demonstrate a strong ability to execute sound and effective decisions in complex environments.• Conduct research to maintain knowledge of emerging industry trends and capitalize on key opportunities.

Atlanta, Georgia, United States

• Managed a team of 100 hourly associates, while setting production standards for all associates to follow.• Managed UPH and operational flow to ensure following shift set for success.• Coached and developed staff; set goals for training, performance, and opportunities for advancement.• Addressed associate needs including payroll, time off, attendance, coaching, development opportunities, while ensuring optimal efficiency during operational hours.• Keep track of key performance indicators across different functions, including IT, customer support and finance.• Provided consistent measuring, monitoring and improvement of supply chain performance and KPIs.• Identified opportunities for cost and process improvements by providing detailed daily reports highlighting labor costs and adjusting headcount on an hourly basis.

Baltimore, Maryland, United States

• Directed and supervised over 50 employees and vendors while ensuring compliance with internal and external standards and protocols, including FAA/TSA regulations.• Established and maintained positive vendor relationships, including ensuring correct invoices, managing ongoing training requirements, and supporting airfield security clearance.• Assisted with knowledge management by maintaining the Station Emergency Response Plan and Station Guides.• Handled an array of administrative tasks, including staff payroll, scheduling, training, and training documentation development and management.• Drove the achievement of transportation, operational, and production goals by effectively managing labor assignments and equipment allocation.• Defined new strategies and implemented operational policies and guidelines to optimize production methods, equipment and team performance, and productivity; travelled the country based on needs for new ramps at various airports; set up ramps based on airport specific policies, services and equipment available by location, and onsite vendor policies.• Executed strategic price and service negotiations with customers and vendors to secure optimal pricing, decrease expenses, and maximize profit.• Performed inventory management tasks, including monthly monitoring and merchandise ordering.

Cincinnati, Ohio, United States

• Verified compliance with established standards and protocols while performing weight and balance, overseeing proper weight distribution during cargo loading operations, and ensuring ground security and safety for daily flights and aircraft operations of Atlas Air flights. • Calculated aircraft center of gravity to determine proper cargo quantity and orientation.• Played a key role in setting up and supporting start-up operations for Amazon Prime cargo ramps in multiple cities, such as devising and implementing safety regulations in accordance with FAA and company policies. • Liaised with colleagues to develop and implement new alert procedures for future ground operations.• Completed both pre-flight and post-flight operations for aircraft and aircraft systems.• Monitored and oversaw cargo in-flight while serving as a member of the flight crew as needed.• Managed compliance with all airport and airline policies as well as baggage weight restrictions to ensure optimal passenger, crew, cargo, and aircraft safety.

Irving, Texas

• Coordinated and managed all aspects of daily, monthly, and annual office production.• Created and managed invoices for suppliers, vendors, and labs.• Conducted training sessions to ensure staff maintained up-to-date knowledge of HIPAA/OSHA standards.• Drafted and prepared accurate insurance claim forms; communicated information regarding benefits and pricing for various procedures and services to patients.• Controlled and maintained accurate patient data, including regulatory chart documents, personal information, and treatment consultation documentation.• Tasked with managing patient scheduling and receivables.• Accomplished and maintained a 65% patient retention rate within five months.• Promoted operational excellence by recruiting, hiring, and training office teams, including providing coaching and mentorship on customer service best practices.• Strengthened patient protection by ensuring the cleanliness and safety of facilities and equipment.

Arlington, Texas

Flower Mound, Texas

Euless, Texas, United States