Arina Bagele Email & Phone Number

Melbourne, Victoria, Australia

• Collaborate with Customer Success and Engineering teams to drive efficient problem resolution.• Conducting thorough issues/requests analysis and investigation to identify and resolve customer problems quickly and efficiently.• Ticket analysis and setting priorities for the sprint.• Utilize SQL for data extraction and analysis, uncovering root causes of customer concerns.• Work with cross-functional teams to implement solutions that enhance customer experience.• Identify patterns in customer feedback to develop proactive support strategies.• Create and present data quality reports to technical and non-technical stakeholders.• Crate detailed system requirements.• Generate insights through system usage reports to inform decision-making.• Communicate and consult partners.

Riga, Latvia

• Developed Business and Technical Specifications for numerous projects in insurance and re-insurance sector• Analysed Change Requests, participated in solution design workshops and developed required documentation• Supported project teams with issue analysis and solution definition• Supported and consulted project teams during the development by clarifying requirements• Led internal knowledge management activity to improve new employee onboarding process

• Developed a number of products presentation materials for the social networks and publishers• Managed and supported mobile game development process including but not limited to development activities monitoring, schedule tracking, collaboration with different team to resolve critical issues, specification preparation• Performed targeted market analysis as requested by product owners• Prepared games’ gameplay and economic model technical requirements

Riga, Latvia

• Was engaged in business development activities as subject matter expert including tender proposal preparation, product market research, product concept development• Participated in product management activities and was responsible for solution offers preparation based on client requirements and in collaboration with cross functional teams in the organizationAs system analyst: * Client / Product manager’s requirements gathering, analysis for the functionality integration to existing system, technical documentation preparation and consulting of developers and testers. * New payment system’s integration to the internal Payment Gateway Module analysis and development process monitoring.As game analyst:* New online casino games respective proposal and game concept preparation based on the performed product market research and competitor analysis results. * Game configuration tool design and integration to the existing system.

Riga, Latvia

Latvian Custom-House Export System update.• Participated in new IT system design and development • Performed current state analysis• Gathered and documented requirements through stakeholder workshops• Took part in architecture design and development • Participated in concept and system prototype delivery

Riga, Latvia

Participated in number of software development projects.• Translated business requirements into technical specifications• Prepared required technical documentation• Investigated and facilitated defect fixing

Riga, Latvia

Was part of the project team for new system development for Stockholm City Council • Was primary contact for customer analysts and collaboratively worked on system requirements and design• Designed and developed database structure (Microsoft SQL)• Performed system functional testing and acceptance testing• Managed change requests including documentation and impact analysis

Riga, Latvia

Continued support of application development for Housing State of Victoria. It included new changes implementation, defects fixing, code review.Swedish Railroads application's wrap development. Main responsibilities: current system's API analysis, technical documentation preparation, wrap application development.

Melbourne, Victoria, Australia

Web application development project for an Australian government institution (on site)• Supported system Go Live activities and participated in knowledge transfer to the client team• Trained onsite team developers and delivered technical documentation• Analyzed and implemented required system changes and fixes• Developed number of stand-alone modules for the new system end to end including initial analysis and collaboration with stakeholders, development, testing, documentation and hand-over (Letter Management System)• Supported continues improvement activities: Data Base procedure and C# code reviews

Riga, Latvia

Participated in a web application development project for an Australian government institution.• Component layer implementation for IT system (C#)• New module creation according to provided technical documentation (UML diagrams)