As the Front Office Manager at Allita Hotels and Resorts, I lead the operations of a luxury hotel that caters to discerning guests from around the world. I have over eight years of experience in the hospitality industry, and I am passionate about creating memorable experiences for our guests and empowering our staff to deliver exceptional service.I hold a BSc in Hotel and Hospitality Administration from the Institute of Hotel Management (IHM) goa, and I am proficient in communication, Microsoft Word, and English. I have developed a strong social media presence for the hotel, strategically positioning it for increased visibility and engagement. I have also implemented cost control measures and identified opportunities for revenue growth, resulting in improved profitability and performance. I ensure the highest standards of guest satisfaction and operational excellence, as well as oversee the day-to-day staffing, training, and mentoring of the front office associates.