 Played a pivotal role in founding the training department as a pioneering team member Facilitated extensive training sessions for 1600 front-line team members throughout West Bengal Compiling training compliance reports Develop training initiatives periodically Creating dynamic PowerPoint presentations for different projects Store Visits for “On the Job Training” Store Audits Self-development coaching on essential details to Field Sales Managers Quality check of In-house & outsourced Call Center performance & efficacy Interviewing and recruiting team members for the CS Department Liaison with external vendors as and when required

 SPOC of New Team Member Orientation of East & North East India (Nearly 500 Team Members monthly) Conducted training programs for the self-development of the Store Team Interviewing MIT candidates for Operations and Customer Service assessments Managed Planner & Conducted CDP (Career Development Program) for all MIT (Managers in Training) Evaluation of MIT (Managers in Training Efficacy and submit the report to HR Allocate and mentor a team of 50 Training Aces as reporting head  Periodic evaluation of Training Aces and submit the report to the Regional Training Head Handing different national projects on the Development of LMS Store visits & on-the-job training of store team based on TNI. Store Audits and Reports to the Regional Manager & Training Head Monthly reports & analysis of Training Efficacy, RCA (Root Cause Analysis), and TNI (Trainer need Identification) to the Regional Manager & Training Head Conducting area training on New Product and Process roll-out. Collaborating with the Guest Service Head to reduce Complaints and improve the customer experience at the store.

 Ward Administration, Oncology, 100 Beds Ward Administration, Daycare, Chemotherapy Ward Administration, Covid Unit  Night Manager (Whole Hospital) Holiday Manager (Whole Hospital) Collaborating multi-department for Patient Discharge Coordinating processes related to patient’s deaths Patient Relative Counselling Grievance Handling Collaborating with Medical Team for patient billing

 Purchase Coordination of logistic Vendor Management Client Relation Manager

 Purchase Managing task delegation and ensuring completion across geographically dispersed teams Salary disbursement of employees Facilitating and overseeing office administration requirement

 12 Department budgeting [ Department – Reporting, Anchor, Camera, Broadcasting, Creative, Office Administration, Transport, OB –Van (Outside broadcasting), Office Pantry, Office Security, IT, HR, Digital Team) Departmental Internal Audit quarterly and submitting detailed reports as per defined format to CEO. Facilitating collaborations with celebrities, government officials, police, and ministries for program and episode initiatives Overseeing the detailed operations of Office Administration, Transport, IT & Office Security. Working collaboratively across departments (Marketing, Legal) to coordinate essential arrangements for outdoor events and high-impact episodes Keeping track of Reporters movement (120 reporters) Coordinating with accounts for vendor payouts Detailed accountability of Stinger Payout (75 stingers) Presenting quarterly business insights to the CEO and key stakeholders during the meeting

 Managing front desk team Handling call center team Collaborating with different departments to address customer grievances [ Department – Electronics, Glass, Modular Kitchen, Furniture, Paint, Home Décor, Home Furnishing, Tableware & Kitchenware, Warehouse (In-house, Regional, Central)] via Call & Email. Maintaining MIS of Complaint Handling

 12 Department budgeting [ Department – Reporting, Anchor, Camera, Broadcasting, Creative, Office Administration, Transport, OB –Van (Outside broadcasting), Office Pantry, Office Security, IT, HR, Digital Team) Handling Reservation Handling Check-in Counter Handling Ramp Operations Collaborating with 11 different allocations to ensure timely flight departure [ Department- Ticketing, Check-in, Cargo, Baggage, Engineering, Catering, Security, ATC (Air Traffic Control), AI (Airport Authority, Transport, Ramp Supervisor] Load & Trim of Airbus A-320 Briefing Flight Plan & Weather to Captain & Crew Coordinating logistics for layover Captain & Crew Sending daily reports of flight operations to central dispatch

 Handling Reservation Handling Check-in Counter Handling Ramp Operations Load & Trim of Boeing 737-800 Briefing Flight Plan & Weather to Captain & Crew SPOC of eastern India for Missing Baggage

 Facilitating 20 Beds in Emergency department with all non-medical requirements in collaboration with multi-department Handling Ambulance and Paramedics department Handling patient billing, admission, and insurance Handling corporate patient Collaborating with Night Manager, Day Manager, Medical Manager, Patient Service Manager, and Billing Manager for all necessary approvals as and when required