Arindam Dutta Email & Phone Number

West Bengal, India

Look after the distribution channel/dealer channel and sub dealer channel in Automotive division of Exide entire West Bengal, Responsible to implement primary and secondary scheme in the market, calculating ROI for our channel partners and help them to make healthy profit out of it along with gaining market share for Exide.

Kolkata Area, India

Position: UJP ManagerLocation: KolkataProduct: Broadband / IP-TV / LandlineResponsibilities: Business Development: Primarily develop the Direct Sales Channel & Launch the Broadband service in Kolkata. Currently I manage a team of 12 individuals (Sales officer). I look after the overall sales development which includes:1. Ensure implementation of acquisition guidelines and process by ensuring compliance to Business SLAs.2. Relationship Management with premium and large Housing Societies, large developers and premium customers to drive fulfillment and further plan and conduct key activities such as road shows, events, experience zones etc. in the respective buildings for Jio FTTx services, as per budgeted norms.3. Cross-functional co-ordination with various stakeholders such as network deployment team & Home Connect team for timely service delivery as per plan.4. Frequently check and review the local building land base of area, especially the new projects and ensure necessary updates in Jio System and regularly update Market Intelligence / competition activities/ plans.5. Build & Manage high performance On-roll team - Ensure productivity.

Kolkata, West Bengal, India

Gurgaon, Haryana, India

1) ASR & ACD observation for low duration call.2)Alarm Indication Systems (AIS) check for out bound carrier call duration.3)Day Wise Bandwidth utilization for (Hurricane and ISP)4)Ping and trace route for all the destination5)TT system monitor for close call .6)Maintain KPI (ASR, ACD, CSR, PDD)7)Analysis POP,Direct POI,KPI report.8)Live traffic and hourly KPI monitoring by Switch reports, live traffic, ZTE SBC and GENBAND SBC. 9)Interact with ILD Customers on weekly basis to share both end requirements and problems if any. Coordinate with Aircel Account Managers regarding Customers and Suppliers related issues and to get Customers traffic projection.Maintain customer’s ports and capacity as per traffic projection.10)Keep eyes on POI utilization and cards utilization by switch reports, RSM tool, GENBAND reports to take appropriate actions in case of high utilization. 11)In case of call failure and KPI degradation on any route, ask routing team for alternate route as per process and raise complain to that carrier proactively.12)Hourly basis traffic monitoring as direct POI (Aircel to Customers and Aircel ILD TG’s for India Termination.), Customers traffic trend (In case of sudden drop and increase coordinate with respective Aircel AM and Customer if needed), direct connected STM’s Utilization and KPI monitoring.13)Check previous day suppliers and customers performance IP, Codec, Destination and Trunk wise with the help of TELARIX TOOL, GENBAND SBC and analysis the cdr’s for more clarification.14)Follow with the carrier for Poor voice quality, Low ASR & ACD, High PDD, Packet loss issue.Follow with the carrier for Dead air Issue and FAS issue.CLI confirmation for all CLI destination and complain to carrier for wrong CLI.Follow up with the provider regarding OFC (Optic fiber cut) issue.

Gurgaon

1) ASR & ACD observation for low duration call.2)Alarm Indication Systems (AIS) check for out bound carrier call duration.3)Day Wise Bandwidth utilization for (Hurricane and ISP)4)Ping and trace route for all the destination5)TT system monitor for close call .6)Maintain KPI (ASR, ACD, CSR, PDD)7)Analysis POP,Direct POI,KPI report.8)Live traffic and hourly KPI monitoring by Switch reports, live traffic, ZTE SBC and GENBAND SBC. 9)Interact with ILD Customers on weekly basis to share both end requirements and problems if any. Coordinate with Aircel Account Managers regarding Customers and Suppliers related issues and to get Customers traffic projection.Maintain customer’s ports and capacity as per traffic projection.10)Keep eyes on POI utilization and cards utilization by switch reports, RSM tool, GENBAND reports to take appropriate actions in case of high utilization. 11)In case of call failure and KPI degradation on any route, ask routing team for alternate route as per process and raise complain to that carrier proactively.12)Hourly basis traffic monitoring as direct POI (Aircel to Customers and Aircel ILD TG’s for India Termination.), Customers traffic trend (In case of sudden drop and increase coordinate with respective Aircel AM and Customer if needed), direct connected STM’s Utilization and KPI monitoring.13)Check previous day suppliers and customers performance IP, Codec, Destination and Trunk wise with the help of TELARIX TOOL, GENBAND SBC and analysis the cdr’s for more clarification.14)Follow with the carrier for Poor voice quality, Low ASR & ACD, High PDD, Packet loss issue.Follow with the carrier for Dead air Issue and FAS issue.CLI confirmation for all CLI destination and complain to carrier for wrong CLI.Follow up with the provider regarding OFC (Optic fiber cut) issue.

Kolkata

1)Working With VOIP Switch Sonus, Quintum, nextone Switch.2)Inbound and Outbound Carrier configuration in switches.3)Trunk group create and attach with soft switch.4)Route commissioning and Testing.5)TDM & IP switch configuration for inter route communication.6)Router and switches alarms check up.7)Increase of E1 & T1 capacity as required.8)Route delete and create for call release issue.9)Working with Network Monitoring Tools- IRIS.10)Follow with the carrier for Poor voice quality, Low ASR & ACD, High PDD, Packet loss issue.11)Follow with the carrier for Dead air Issue and FAS issue.

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering

Education record